Contact Center

In my java code I have an order number that needs to be spoken out. It's always a 7-digit string of characters; eg: "1765432". Using the base way I know to do it, the number is spoken as "one million seven-hundred thousand...", but what I'm looking f...

Hello all,I have 3 supervisors in the same team. How can each supervisor sees all the agents live data in a gadget except the data of the 2 other supervisors ?Is there a way to filter only agents and not supervisors in XML layout ?Best Regards,Elie

Looking for some assistance please, I have followed instructions from the UCCX Admin Guide and Context Service Help Central support yet the registration is getting failed when i try to register using Finesse Admin Page.I have created organization and...

Hi AllI am .NET developer.Recently started working on Oracle Cloud media bar integrations with Cisco Finesse.I am using RestSharp library to do REST API call to Finesse server (successfully).Now, something XMPP come into the picture where I want to s...

Hello the Finesse Gurus, When testing the Blind and Attended Transfers with the online Cisco UCCX 11.6 sandbox  lab I’m getting a pretty strange results:Blind Transfer – works Ok both with three Cisco Finesse Virtual Agent desktops (10.10.20.12,  10....

Using Finesse 10.5 and CUIC 10.5 when we place a permalink of CUIC into Finesse gadget as in Figure 1 below the Finesse gadget request for CUIC login and we are unable to press 'login' button (button inactive). Please help about this issue.Figure 1: ...

We have a web service created with PeopleSoft for an oracle DB and it is not allow us to enter a value for the rectype.We go to the configure request parameters, and the fields are all grayed out, and right clicking does not do anything.I add the web...

Hi All,Did anyone face issue with the audio file readback. A part of the audio file is not audible. This issue happens very randomly. For example, if the verbiage of an audio file is "Welcome to IVR Demo", we just hear part of the audio content "Welc...

I faced a problem to deploy the following jars with my application on CVP 10.5 server {oracle drivers ( odbc14 , odbc5 ,odbc6 or odbc7) Apache Commons DBCP ( 2.0.1 , 1.4 , 1.3  or 1.2)com.ibm.mq.jar}and i get the following log on global error logger ...

HiI am using Finesse 11.6 with ACD. From what I understand the assignment to the queue is through the skills of the agent. The question is. The information that I bring in User in getQueues is the queue to which the agent was assigned when answering ...