Contact Center

Is it possible to transfer after consulting blind transfer using REST API instead of singlesteptransfer?

Hi there, I'm looking for some guidance on how to receive workflow triggered events via a non-gadget finesse integration.So far I have built a website which can make and receive calls via the RestAPI and also receive dialog and user notifications via...

Accessing to a REST API-enabled DB seems as straightforward as using any other REST API via a gadget.However, how is it possible and how do you recommend hitting a non-web (no REST API) DB from a gadget?

within voice element form, using builtin:dtmf/digits?length=10 to capture a phone number,even though being recognized at first, WFDTMFDialogServicesAdapterImpl: playAndRecognize(): getUtterance: '7147123824', then showing noMatch, WFDTMFDialogService...

Hello Cisco UCCX experts , We would like to add a new, additional agent to the UCCX 11.5 Sandbox configuration along with its phone   – what would be the right steps to perform that?We have our own SIP softphone that can be presented as some Cisco 79...

I am very much new to JabberSdk and Finesse. Would integrating Jabbersdk Voice and Video with Finesse be a right choice to be used by call center agents for voice calling purpose?

Its me again...I might need your expert knowledge in something we are currently working on regarding finesse gadgets...we are trying to create a finesse desktop feature where we should be able to open new tabs within finesse itself from an iframe...I...

Hi,Is French localisation for Finesse available with UCCX 10.5 ?If not, when ?Because a lot of customer don't want to migrate to CCX 10 because of this unavailability.And there is a risk that they don't migrate in Cisco if the waiting time is too lon...