Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

In my java code I have an order number that needs to be spoken out. It's always a 7-digit string of characters; eg: "1765432". Using the base way I know to do it, the number is spoken as "one million seven-hundred thousand...", but what I'm looking f...

Quigath by Enthusiast
  • 0 replies
  • 0 Helpful votes

Hi AllI am .NET developer.Recently started working on Oracle Cloud media bar integrations with Cisco Finesse.I am using RestSharp library to do REST API call to Finesse server (successfully).Now, something XMPP come into the picture where I want to s...

stingare by Beginner
  • 1 replies
  • 0 Helpful votes

Resolved! CVP SIP Options

If a CVP Call Server no longer has a Connection with the A or B side VRU PG, it's ICM Stats changes to Partial Service as per below screenshot. ( Screen shot taken from http://<cvpserver>:8000/cvp/diag )What I am surprised about is that while in this...

Hey All,I couldn't find any information about the upcoming Finesse Version 12.0.I've seen a couple of screenshots of the new Finext client and no I wonder, if the GUI is still based on OpenSocial Gadget Container Framework or if we have to rewrite al...

thomc by Beginner
  • 1 replies
  • 0 Helpful votes

We need to implement three different call transfer scenarios:I. What Finesse REST API actions (commands) need to be performed for the steps 4-5 of the test below:1) Agent 1 Login2) Agent 1 Not Ready3) Agent 1 dials to a customer at extension 12345  (...

vbashin by Beginner
  • 4 replies
  • 0 Helpful votes

I am writing a tool bar to interface into the customers CRM system to handle callback and cold callingThis is all working OK in that I can get the call and dial the number. What I am trying to do is to pop a web page in the "Cold Calling" tab to disp...

Graham Old by Rising star
  • 4 replies
  • 0 Helpful votes

Hi All,Did anyone face issue with the audio file readback. A part of the audio file is not audible. This issue happens very randomly. For example, if the verbiage of an audio file is "Welcome to IVR Demo", we just hear part of the audio content "Welc...

I faced a problem to deploy the following jars with my application on CVP 10.5 server {oracle drivers ( odbc14 , odbc5 ,odbc6 or odbc7) Apache Commons DBCP ( 2.0.1 , 1.4 , 1.3  or 1.2)}and i get the following log on global error logger ...

HiI am using Finesse 11.6 with ACD. From what I understand the assignment to the queue is through the skills of the agent. The question is. The information that I bring in User in getQueues is the queue to which the agent was assigned when answering ...