How to add "Current Wait Times" in UCCX Script

[dan hale]

Hello UCCX gurus, I'm new to the UCCX world but, I've been given the task to create a queue that while users are waiting in the queue will every so often tell them " your current or estimated wait time is....."

Does anyone have a sample script on how to accomplish this? We have UCCX 8.5

Thanks,

Dan

[anchoudh · Accepted solution]

HI Dan,

Please refer the below thread,

https://supportforums.cisco.com/thread/2038388

Hope this helps.

Anand

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