How to check Agent login details in a particular CTIOS

Aircel CCT · ‎01-13-2014

Gergely Szabo · ‎01-13-2014

Hi,

I am afraid it does not work that way. CTI OS is a layer between the ICM CTI Server and the rest of the world.

Can you tell us what you are trying to achieve?

Thanks.

G.

david.macias · ‎01-13-2014

Yes, you'll need to provide more information. If you login a supervisor to the CTIOS supervisor desktop who is part of every team you would be able to tell every agent who is logged in and what state they are in.

david

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