11-14-2017 11:00 PM - edited 03-14-2019 05:43 PM
Hello All,
Can anyone tell me how i can check the concurrent users on Cisco Finesse 10.5?,
I have 35 premiums seats, but i don't know how many I am using concurrently.
any idea ?
11-15-2017 05:56 AM
You can run "License Utilization Hourly Report" in CUIC to see agent/supervisors logins over time.
11-15-2017 12:10 PM
You can get into CUIC and run the license utilization report under
Stock>Historical>System>License Utilization Report
Run it for whatever time frame you are trying to check. it will show you concurrent agents and CTI port usage.
12-21-2017 07:09 PM
Hi,
I know its a little late to update this thread but felt like doing it :)
If you want to check the total number of concurrent users using finesse desktop without having to run a CUIC report or check RTR, use the below steps.
1. URL : https://FQDN of master UCCX server/adminapi/agentstats
2. Put in the admin user ID and password when requested
Here is an example from my lab :
https://denair88.cisco.com/adminapi/agentstats
<agentStats>
<loggedIn>1</loggedIn>
<ready>0</ready>
<notReady>1</notReady>
<talking>0</talking>
</agentStats>
This will show the total number of logged in agents =1 (<loggedIn>1</loggedIn>)
Also shows the logged in agent is in not ready state. (<notReady>1</notReady>)
Thanks and Regards,
Deepak Nair
04-22-2020 11:54 AM - edited 04-22-2020 11:55 AM
Thank you deepakcn, very helpfull information.
MK
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