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Beginner

How to check concurrent users on UCCX 10.5

Hello All,


Can anyone tell me how i can check the concurrent users on Cisco Finesse 10.5?,

 

I have 35 premiums seats, but i don't know how many I am using concurrently.


any idea ?

 

 

3 REPLIES 3
Hall of Fame Master

Re: How to check concurrent users on UCCX 10.5

Highlighted

Re: How to check concurrent users on UCCX 10.5

You can get into CUIC and run the license utilization report under

 

Stock>Historical>System>License Utilization Report

 

Run it for whatever time frame you are trying to check. it will show you concurrent agents and CTI port usage.

Cisco Employee

Re: How to check concurrent users on UCCX 10.5

Hi,

 

I know its a little late to update this thread but felt like doing it  :)

If you want to check the total number of concurrent users using finesse desktop without having to run a CUIC report or check RTR, use the below steps.

 

1. URL : https://FQDN of master UCCX server/adminapi/agentstats

2. Put in the admin user ID and password when requested

 

Here is an example from my lab : 

https://denair88.cisco.com/adminapi/agentstats

 

<agentStats>

<loggedIn>1</loggedIn>

<ready>0</ready>

<notReady>1</notReady>

<talking>0</talking>

</agentStats>

 

This will show the total number of logged in agents =1  (<loggedIn>1</loggedIn>)

Also shows the logged in agent is in not ready state. (<notReady>1</notReady>)

 

Thanks and Regards,

Deepak Nair

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