You can run "License Utilization Hourly Report" in CUIC to see agent/supervisors logins over time.
You can get into CUIC and run the license utilization report under
Stock>Historical>System>License Utilization Report
Run it for whatever time frame you are trying to check. it will show you concurrent agents and CTI port usage.
I know its a little late to update this thread but felt like doing it :)
If you want to check the total number of concurrent users using finesse desktop without having to run a CUIC report or check RTR, use the below steps.
1. URL : https://FQDN of master UCCX server/adminapi/agentstats
2. Put in the admin user ID and password when requested
Here is an example from my lab :
This will show the total number of logged in agents =1 (<loggedIn>1</loggedIn>)
Also shows the logged in agent is in not ready state. (<notReady>1</notReady>)
Thanks and Regards,