05-06-2015 11:53 AM - edited 03-15-2019 06:08 AM
Dear All,
This is first time we use Cisco IP Telephony solution.
we have this :-
1- C2911-CME-SRST/K9 2911 Voice Bundle w/PVDM3-16,FL-CME-SRST-25, UC License PAK
2- VIC2-4FXO
3- CP-7945G= QTY1
4- CP-7942G= QTY3
5- CP-7931G QTY1
we did all the basic configuration , we can call each other extensions and we can call out lines
and also we can receive incoming calls direct to operator on extension 400 .
now we want to add Auto Attendance , any one can help us ?
Thanks
Solved! Go to Solution.
05-06-2015 10:55 PM
Hi.
As auto attendant solution you can use Basic Automatic Call Distribution which consists on a tcl script that runs on your Voice Gateway.
You need to download a package from Cisco Download Center which contains the mentioned script and audio files needed to make it work.
Here is a doc explaining how it works and how to implement it
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html
Hope This Helps
Regards
Carlo
05-09-2015 09:58 AM
Hi.
Are you using a custom greeting?
If so check if you have encoded it in the right format which should be 8khz 8 bit mono ulaw
once you have uploaded it you should issue the command
audio-prompt load flash:filname.au
Let me know
Regards
Carlo
05-06-2015 10:55 PM
Hi.
As auto attendant solution you can use Basic Automatic Call Distribution which consists on a tcl script that runs on your Voice Gateway.
You need to download a package from Cisco Download Center which contains the mentioned script and audio files needed to make it work.
Here is a doc explaining how it works and how to implement it
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html
Hope This Helps
Regards
Carlo
05-07-2015 12:33 AM
Hi Carlo,
I'm downloading the package now , i'll do my best and get back to you :)
Thanks Alot
05-07-2015 12:43 AM
Hi.
Glad to help.
If you have further queries don't hesitate to post here.
Cheers
Carlo
05-09-2015 09:45 AM
Hi Carlo,
it seams need a valid contract to to download these files .
in the end i found all files except this file app-b-acd-3.0.0.2.tcl
if you have it can you send it to me please ?
Thanks in advance .
05-09-2015 09:51 AM
Hi Carlo,
I have Done All Configuration for AA , everything is working fine except i can't hear my greeting message , when i dial 0 its going to operator or if i dial 3 following by extension number its going to that extension .
why i can't hear my greeting message ?
thanks
05-09-2015 09:58 AM
Hi.
Are you using a custom greeting?
If so check if you have encoded it in the right format which should be 8khz 8 bit mono ulaw
once you have uploaded it you should issue the command
audio-prompt load flash:filname.au
Let me know
Regards
Carlo
05-09-2015 10:03 AM
Hi,
Yes, i'm using a custom greeting .
i'll check and let you know .
Thanks Alot
Ahmed
05-11-2015 11:26 AM
Hi Carlo,
I convert the file using audacity software , its working fine now .
Many thanks for your help .
All Best,
Ahmed
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