ā07-30-2013 01:31 AM - edited ā03-14-2019 12:08 PM
Hi,
I am wondering about how to create UCCE Custom Reason Codes for CTI Toolkit.
Do we have to assign text to the values which comes from the registry in CTI OS Server?
Quote from: CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
To define the text that appears for each Logout reason code in the Select Reason dialog box, set the value data associated with the reason code to the text you want to appear for that reason code.
Regards,
ACK
Solved! Go to Solution.
ā07-30-2013 02:24 AM
Hi,
CTIOS custom reason code should be created in the registry along with their value. For Logout and NotReady you need to create new DWORD value where Name will be the reason code description and value data will be reason code. For wrap -up you need to create a new string value where data value will be the wrap-up description.
Below are the loction where you need to change the registry file.
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/ReasonCodes/Logout
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/ReasonCodes/NotReady
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/WrapupStrings/Incoming
Regards,
Ashfaque
ā07-30-2013 06:07 AM
Hi,
You can directly do it from the registry. I think for NotReday and Logout you only concentrate on data value and did not tried to change the Name. To change the name just click on the DWORD and click F2 then rename it as per your requirement. For your reference kindly see the below screen shots.
Regards,
Ashfaque.
ā07-30-2013 02:24 AM
Hi,
CTIOS custom reason code should be created in the registry along with their value. For Logout and NotReady you need to create new DWORD value where Name will be the reason code description and value data will be reason code. For wrap -up you need to create a new string value where data value will be the wrap-up description.
Below are the loction where you need to change the registry file.
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/ReasonCodes/Logout
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/ReasonCodes/NotReady
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/WrapupStrings/Incoming
Regards,
Ashfaque
ā07-30-2013 02:44 AM
Hi ACK,
In addition to what Hossain(+5) has said, please refer the attached snapshot.
regds,
aman
ā07-30-2013 04:05 AM
Thanks for the answer. However, if I want those values to being seen as text such as Coffee Break on CTI Toolkit Desktop for the agent then what I should do? Because values of Reason Codes are Hex or Dec not a string.
Regards,
ACK
ā07-30-2013 04:30 AM
Hi,
How u are configuring ? Under the name select say BREAK, TYPE as REG_DWORD.
regds,
aman
ā07-30-2013 04:58 AM
Hi Aman,
I found it from configuration manager Reason Code List option. It takes Reason Code as reference and match it with registry value. Then the text from Reason Text value appeared on CTI Toolkit Desktop.
Thanks for your help.
Regards,
ACK
ā07-30-2013 06:07 AM
Hi,
You can directly do it from the registry. I think for NotReday and Logout you only concentrate on data value and did not tried to change the Name. To change the name just click on the DWORD and click F2 then rename it as per your requirement. For your reference kindly see the below screen shots.
Regards,
Ashfaque.
ā07-31-2013 12:14 AM
Thanks Hossain.
Regards,
ACK
ā07-16-2018 09:20 AM
So it works by making a change in:
Thanks
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