Contact Center

UCCX upgraded to 12.5.1 - 100 agent OVA - now system very low on resources

Recently upgraded to version 12.5.1.11001-348, Two servers in the cluster, publisher and subscriber.100 agent model - so 2 CPU / 10gb RAM / 1X 146 DiskTypical Agent usage is .. 10 agents but occasionally we have 30-40 agents in use.We have 120 agent...

User cannot accept emails or chat

In webex contact center, one of my users is unable to accept emails or chats. When she attempts it, the accept button just spins and eventually times out and she's put into RONA. The browser console shows an error (attached) with a reason of 'Partici...

Resolved! Queue to VM for two separate Queue loop

Hello AllI'm still new to Scripting in CCX and I have an issue with figuring out how to route a call to VM from two separate Queue Loops - CSQ1 go's to agents and CSQ2 goes to another group of agents on menu option 1 -2 - It goes to the VM no issues...

Nuance Speech suite 11.x

Hi There,Anybody using Nuance Speech Suite 11.x with UCCE/CVP 12.x?If yes whats your Nuance Speech Server version ? Thanks

UCCX 12.5 Integration | Whatsapp, Facebook

Looking for feasibility to integrate Whatsapp and Facebook messenger chat with UCCX contact center setup. Chat distribution to available agent. Is this feasible, Please help with any reference documents if available, there is no mention in the CISCO ...

Resolved! UCCX convert string to time

I am trying to have a prompt that will accept a string value of 4 digits and then take that string and convert those digits to a time value. Assuming 24 hour time format. Then take that time and compare to the current time to decide a Time of Day ...

Resolved! Fifteen minutes in queue, go to voicemail.

Hi,I'm new to scripting and did not write this one I'm attaching. The customer wants the calls that are in the queue for fifteen minutes to go to voicemail. If I hit "0" while I'm in the queue I do go to voicemail so the UCCX server can hit the mai...

Resolved! CUIC Reporting for CUCM

Are there currently or are there plans to develop stock reports for CUIC to report on CUCM stats? It is my understanding that the CUCM database is Informix so couldn't in theory we create a datasource to the CUCM and create reports for CUCM? Being ...

Wondering about Cisco UCCE and Splunk

Hi all Our customer want to install Splunk universal forwarder version 9.0.2 Purpose : Monitioring System version UCCE 11.0IP-IVR 11.0CUCM 10.5 Installation is not confirmed yet but i think high probability of installation. So I am looking for it in ...

Resolved! Cisco Finesse intermittent disconnect when using Microsoft Teams

We have many employees that experience a disconnect failure error in Cisco Finesse intermittently during their shift. What we were asked is to ensure no other video or audio software is used. Our employees use Microsoft Teams for all communications a...

Finesse incoming call notification timeout

Hi, is there any parameter to set the timeout for the incoming call notification popup in finesse? Agent get a call, popup appears and after 2 seconds it disappear, but the phone rings further.

Resolved! Agents in Finesse cannot select Wrapup code

Hi, recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set to automatic enabled. The new queues was added to the team. We use Call Variable...

CUCM 12.5(1)SU2 -JTAPI error "Unable to create provider -- user connected on an invalid port"

Hi All I have a CUCM (12.5(1)SU2) running in Mix mode however my developer colleague could not connect to the JTAPI account from his app, gets the error JTAPI error "Unable to create provider -- user connected on an invalid port". I have used the ver...

CUIC - Default Filter

Hi, we have CUIC 12.5(1) and we would like extract from the database the default filter of the reports. From the table cuicreport we get the value of the column defaultfilterid but we don't find the table where is define the value of defaultfilterid....

Real time Agent state

Hi, Can UCCE provide real time agent state ?

Contact Center

Forum Posts

UCCX upgraded to 12.5.1 - 100 agent OVA - now system very low on resources

User cannot accept emails or chat

Resolved! Queue to VM for two separate Queue loop

Nuance Speech suite 11.x

UCCX 12.5 Integration | Whatsapp, Facebook

Resolved! UCCX convert string to time

Resolved! Fifteen minutes in queue, go to voicemail.

Resolved! CUIC Reporting for CUCM

Wondering about Cisco UCCE and Splunk

Resolved! Cisco Finesse intermittent disconnect when using Microsoft Teams

Finesse incoming call notification timeout

Resolved! Agents in Finesse cannot select Wrapup code

CUCM 12.5(1)SU2 -JTAPI error "Unable to create provider -- user connected on an invalid port"

CUIC - Default Filter

Real time Agent state

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Call priority for agent in 2 different CSQs

Prioritise Requeued Email

Cisco Finesse Supervisor real time status of agents in Email queues

Modify or Change incoming email ID

UCCX place call step - busy output

Issues with UCCE and Finesse Lab Connectivity New CUCM Configuration

Documentation mistakes in CTI Server Message Reference Guide

UCCX 12.5 set CCCalendar based on Calling_Numer.substring()

Finesse Emails limits

UCCX 12.5 duplicate entries for CSQ