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Beginner

How to disable wrap-up gadget in Finesse

We have developed a custom wrap-up gadget with a search bar. I want to hide or at least disable the default wrap-up gadget on Finesse layout. 

 

From the first look, what I knew is, we cannot disable it as the wrap-up gadget is the part of the header gadget which contains the call variables + call controls etc. If we disable this gadget, it will disable the call controls and variables data etc. as well. 

 

I was thinking if it is possible to disable or hide wrap-up gadget (drop-down and button or at least drop-down) from source code (CSS/ HTML). 

 

We are trying this on UCCE 11.6.  

 

Thanks

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Cisco Employee

Re: How to disable wrap-up gadget in Finesse

Hi,

Unfortunately it isn't possible to disable/hide the wrap up part of the out of the box call control gadget. The call control gadget's source code isn't open sourced either.

Thanx,
Denise
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