We have developed a custom wrap-up gadget with a search bar. I want to hide or at least disable the default wrap-up gadget on Finesse layout.
From the first look, what I knew is, we cannot disable it as the wrap-up gadget is the part of the header gadget which contains the call variables + call controls etc. If we disable this gadget, it will disable the call controls and variables data etc. as well.
I was thinking if it is possible to disable or hide wrap-up gadget (drop-down and button or at least drop-down) from source code (CSS/ HTML).
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.