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ehtasham.malik
Beginner

How to get Agent Password in Finesse Gadget (Finesse Running in SSO)

We have 3rdParty application which requires agent username and password, I can get agent username and password on finesse gadget with default Config.Password(). But we encounter an issue when finesse running on SSO. The same method doesn't provide the agent password it sends the NULL value in case of SSO. 

 

Is there any way to get the agent password if finesse is running on SSO. 

1 REPLY 1
dekwan
Cisco Employee

Hi,

 

You should probably use the authToken from the Config (https://pubhub.devnetcloud.com/media/finesse/docs/guides/javascript-library/symbols/finesse.gadget.Config.html#authToken)

 

Per documentation, it says: The auth token string used for authentication in SSO deployments.

 

Thanx,

Denise

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