How to get characters (A, B, C, ... )

[kashifsurhio]

Dear all,

I had observed  that in MENU and Get Digit String steps filter also contains "A, B, C  & D" buttons. Whereas in Extended Get Digit String step we can put A  to Z whatever we want.

My question is that, if I have any  option(for menu) with B or I want to get id of user(in charactors), how I  can put/insert that via phone/mobile etc?

Snaps of steps are also attached.

Regards

Kashif

[Jonathan Schulenberg]

The ITU-T Q.23 specification (a.k.a. DTMF) only allows for 0-9ABCD*# characters. If the Digits Filter parameter on that step is allowing more than that it is a bug. I suggest you stay within the boundaries of what should be possible; who knows what odd behavior you'll run into there.

My question is that, if I have any  option(for menu) with B or I want to get id of user(in charactors), how I  can put/insert that via phone/mobile etc?

The only step that comes close to allowing for this is Name to User which lets you "spell" the name of the user; however, this is limited to CCX users. Beyond that alphanumeric input is more typically done by an ASR system.