Accepted Solutions
Hey
This is done on the "Select resource" step in your script under timeout:
This is the time in sec where the agent phone is ringing before going to RNA (Ring No answer)
Hey
This is done on the "Select resource" step in your script under timeout:
This is the time in sec where the agent phone is ringing before going to RNA (Ring No answer)
@Jijesh Also make sure that this time is lower than the timer set on the directory number or service parameter for these two values in CM.
On DN.
In SP.
@Jijesh wrote:
I have not done any changes in these parameters
I did not say that you have, just pointing out that the time you set on the script step that @Thomas G. Johannesen pointed to needs to be less than the largest value in the two I referenced. For example let say that you put the script value at 16 and you have not set a value on the DN and not changed the default SP value, that is 12, then you'll get into all sort of trouble as the ring no answer time in CM is shorter than the value the script will wait until the agent is considered as a RONA.
