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Beginner

How to remove the "?" from the HTTP Action Setup URL

I am attempting to setup a screen pop, putting the ANI at the end of a predetermined URL to create a Remedy ticket when an agents call is answered.  I get everything working on populating the URL, expect it puts an extra ? after the pre-determined URL, and before the ANI.  Any help would be greatly appreciated.

Sample pre-determined url:

http://remwebprod:8080/arsys/servlet/ViewFormServlet?server=remappprod&form=HPD%3AHelp Desk&view=Best Practice View&mode=Submit&F820000000=

ANI:

8705551212

results in:

http://remwebprod:8080/8080/arsys/servlet/ViewFormServlet?server=remappprod&form=HPD%3AHelp Desk&view=Best Practice View&mode=Submit&F820000000=?8705551212

5 REPLIES 5
Enthusiast

Re: How to remove the "?" from the HTTP Action Setup URL

I assume you're attempting this using Desktop Administrator. If so you should set it up like my screenshot below.

Brian

please rate helpful posts

edit: watch out for url encoded characters, for example %3A is actually a :   so type this as a colon in your value field, CDA will encode it for you.

Beginner

Re: How to remove the "?" from the HTTP Action Setup URL

Excellent, will reconstruct and test.

Highlighted
Beginner

Re: How to remove the "?" from the HTTP Action Setup URL

the customer requires a space in parts of the URL, when I enter a space where needed in the desktop admin, the resulting URL puts a %20 in place of the space.  How do I overcome that?  Thanks for you assistance.

http://remwebprod:8080//arsys/servlet/ViewFormServlet?server=remapprod&form=HPD%3AHelp%20Desk&view=Best%20Practice%20View&mode=Submit&F820000000=7134471551

Advocate

How to remove the "?" from the HTTP Action Setup URL

Hi,

a space cannot be a part of an URL, this is why the Desktop Administrator is trying to correct it.

Actually, the server should understand and translate %20 into a space.

G.

Advocate

Re: How to remove the "?" from the HTTP Action Setup URL

Hi.
It's because a ? should go _before_ the _first_ HTTP GET parameter in the URL, and UCCX sees only one parameter, ANI, and so it assumes it's the first one.
You'll have to insert all the parameters in your HTTP Step. I mean both 'server' and the 'form'.
G.

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