I have a CUE ver 7, running on a 28XX series router.  The customer wants the timezone of the router to be PST, but the CUE timezone to be CST.  I havet he timezones setup accordingly, but the script on the CUE appears to be using the clock of the rou...

I am attempting to setup a screen pop, putting the ANI at the end of a predetermined URL to create a Remedy ticket when an agents call is answered.  I get everything working on populating the URL, expect it puts an extra ? after the pre-determined UR...

Is there a way to statically have the username for the authenticate user step entered in a script?  Customer only wants to have his users enter a single PIN (same PIN for all users).  I have the script currently prompting the users for only a static ...

I have been tasked with adding to an existing script, the ability to turn on/off, 1 of 9 prerecorded prompts.  When one is turned on, they want it played while the users are in a queue, awaiting an agent.  The customer does not have a local SQL serve...

I have been tasked to add an "emergency announcement turn on/off" section to an existing script for a call center.  I have all items working, except the function of setting a variable (related to a specific emergency announcement - there are 9 such p...