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I have a CUE ver 7, running on a 28XX series router. The customer wants the timezone of the router to be PST, but the CUE timezone to be CST. I havet he timezones setup accordingly, but the script on the CUE appears to be using the clock of the rou...
I am attempting to setup a screen pop, putting the ANI at the end of a predetermined URL to create a Remedy ticket when an agents call is answered. I get everything working on populating the URL, expect it puts an extra ? after the pre-determined UR...
Is there a way to statically have the username for the authenticate user step entered in a script? Customer only wants to have his users enter a single PIN (same PIN for all users). I have the script currently prompting the users for only a static ...
I have been tasked with adding to an existing script, the ability to turn on/off, 1 of 9 prerecorded prompts. When one is turned on, they want it played while the users are in a queue, awaiting an agent. The customer does not have a local SQL serve...
I have been tasked to add an "emergency announcement turn on/off" section to an existing script for a call center. I have all items working, except the function of setting a variable (related to a specific emergency announcement - there are 9 such p...
the customer requires a space in parts of the URL, when I enter a space where needed in the desktop admin, the resulting URL puts a %20 in place of the space. How do I overcome that? Thanks for you assistance.http://remwebprod:8080//arsys/servlet/...
Good point. So the next question is, if not through the upload command in the script, how would I get a document containing the userID credentials into the repository? Via the UCCX admin web GUI? If so, what is the format of the document?Thanks i...
Thanks for you replies. One more for ya, the authentication step is required for any type of upload, whether it be a prompt recorded by the customer from within the script, or a document used to store a variable long term?
