I have one requirement , I need to announce callers in my ICM script that " enter party extension if you know " so for that I am planning to send the extension digits looked in the unity connection.
Sure, you can just do a menu (Call Studio or Microapp) asking for that input, and then send the call to the label that matches what the caller entered. Is that what you're asking?
Hello, I think you can used in ICM object Collect Data.
Update: If I did it myself, I would go the way of using the IVR script, where we would ask for what I want, and then I would send the pressed prefix to the ICM script using Call Variables.
Could you please explain the requirement in detail.
If you are trying to send the calls to Unity from ICM script, you can try the following.
ICM Script. 1. Use microapp to get the extension. 2. set the collected extension to Label Node. 3. You should have the Route Pattern configured in CVP for the extension collected to send it to CUCM 4. From CUCM you can further send it to Unity.
Regards
Mohan
3.
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