I'm working on CVP 10.5. I want to route my call studio flow to a special menu after a period of time, for example after 60 seconds i want to prompt a special audio. But my call wont be ended, will continue after 60 seconds as well. Is it possible to set a timer working background? May be creating a background event and catch it with Hotevent element? Is there any similar experience ?
This is not about noinput timeout, i want a timer that will evaluate the call's time from beginning. I want to start a call, call flows for example for 60 seconds normally, after 60 seconds i want to catch the timer event and prompt to customer a menu may be for help, if the customer wants the menu actions, flow can continue with menu options or flow can continue with the normal flow, so i want to understand that the call is at 60.second, and take an action like menu or audio prompt, and continue in the call. There is a timeout setting in Gateway settings but it will end the call after the timeout, i don't want the call end.
gorourke's solution is right but it's very difficult to check at all elements of the call if the 60 second is over .
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