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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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HTTPS Make REST Call from IP IVR

Hi,

 

I need to call third party URL (FQDN based) using Make Rest Call node in CCX Editor. I am trying to achieve this by -

1. Make an entry in the /etc/hosts file on UCCX server for domain, IP mapping. 

2. Installing the certificate ( using UCCX Admin ) provided by API vendor.

 

Do these two steps sufficient to make HTTPS call from the CCX Editor using Make Rest Call node.

 

Thanks,

Sukhadeo.

 

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VIP Advisor

Re: HTTPS Make REST Call from IP IVR

How are you going to edit the /etc/hosts file?

For certificates, you would upload this to Tomcat (tomcat-trust). That's where the newer versions of UCCX keep the certs it needs for connecting to secure hosts via scripting.

 

EDIT: When I said Tomcat, I meant the Trust Store.  Hopefully that was clear, but if not, I've edited my response.


Anthony Holloway

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2 REPLIES 2
VIP Advisor

Re: HTTPS Make REST Call from IP IVR

How are you going to edit the /etc/hosts file?

For certificates, you would upload this to Tomcat (tomcat-trust). That's where the newer versions of UCCX keep the certs it needs for connecting to secure hosts via scripting.

 

EDIT: When I said Tomcat, I meant the Trust Store.  Hopefully that was clear, but if not, I've edited my response.


Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Hall of Fame Master

Re: HTTPS Make REST Call from IP IVR

1. Is there an issue with your DNS server?  Your CCX should be able to do both forward and reverse resolution of the server you are pointing to, assuming that server is properly defined on DNS.

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