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Hi, I am developing agent monitoring software based on the SIPREC. The recording server directs the RTP stream to supervisor desktop. Where an RTP player plays the agent conversation. Requirement ->The supervisor wants to monitor an specific agent. F...
Hi,
I am using CCX Editor 11.6. While debugging an script i am getting error -
Engine hostname list is empty
Check the LDAP for enabled Unified CCX Engines.
i have entry in the hosts file as -
192.168.1.243 uccx12.ucce10.com
I am able to open U...
Hi,
I need to call third party URL (FQDN based) using Make Rest Call node in CCX Editor. I am trying to achieve this by -
1. Make an entry in the /etc/hosts file on UCCX server for domain, IP mapping.
2. Installing the certificate ( using UCCX Adm...
Hi,
I am accessing PhoneBooks using Finesse REST API
https://finesse11.ucce11.com:8445/finesse/api/User/7016/PhoneBooks/
The JAVA code works well
connection.setRequestProperty("Authorization", _AuthHeader);connection.setRequestProperty("Content...
Hi,
Platform - UCCX 11.5, SocialMiner 11.5
We are developing CTI connector for MS Unified Service Desk. Connector is supposed to handle voice and email channels.
For Voice we used finesse api and xmpp events and implemented voice channel.
For...
Hi Gerry, Yes. We do use Finesse APIs to monitor agents. Idea to go for SIPREC based monitoring came for all those customers who have heterogeneous Contact Center platforms and a variety of SIP end points. For Cisco only platforms we do have Finesse ...
Hi,
I have hosts and lmhosts file. But same error.
I followed the same steps and installed on other machine, it works.
Also cross checked the FQDN from UCCX CLI using "show tech network hosts" command.
Moreover it is not creating any log file ...
