Solved: I can't edit the reports with the administrator account

CarlosCuadros7190 · ‎11-19-2019

Please help, I have tried to edit and create reports, but the option is not enabled, the admin account has the permissions to edit the reports, thanks.

Anthony Holloway · ‎11-20-2019

Actually, there is no Copy feature in that UI; however, there is a Save As feature which does the same thing, and as we can see in the screenshot, it's grayed out. I wonder if the cause is that they're using Chrome on the old UI, which was never supported. They should try in a supported browser/configuration first.

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

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david.macias · ‎11-20-2019

Do a copy of the report and edit that copy.

david

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Anthony Holloway · ‎11-20-2019

Actually, there is no Copy feature in that UI; however, there is a Save As feature which does the same thing, and as we can see in the screenshot, it's grayed out. I wonder if the cause is that they're using Chrome on the old UI, which was never supported. They should try in a supported browser/configuration first.

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html