06-10-2025 11:50 AM
In Finesse, our Supervisors only want to see the CSQs for which they are Supervisors.
Is this a function of the Supervisor's configuration, or is it a function of the underlying Report?
In the Image, the Supervisor only needs\wants to see "SRH-PatientFinancialSvcs-CSQ"
How can this Report be filtered to make this happen?
Agent screen filer to the CSQ they are assigned to.
It is an Agent and a different Report.....
Can someone point me in the right direction?
TIA
06-10-2025 12:37 PM
Go to the Finesse desktop layout, scroll to the bottom, look for <id>queueData</id> and comment out that whole tab
06-19-2025 01:04 PM - edited 06-19-2025 01:12 PM
It could be possible that the affected user may have been assigned "Reporting user" role in addition to "Supervisor" role.
This would cause supervisor to see all Queues. If the supervisor does not need CUIC reporting access, then you can remove "Reporting user" role and only have them as "Supervisor".
Additional configurations can be confirmed under Team configuration, and ensure the correct CSQs and agents, primary/secondary supervisors are assigned.
Hope this helps!
Regards,
AV
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