ICM Connection Identifier error

[Lance Cutler]

I am getting a wierd transient error.  Box pops up and shows Control failure in the title bar.  The text of the error:

Error: The connection Identifier is not valid.

It is not frequent but visits almost every agent,

Any suggestions?

[david.macias]

Screenshot?

david

[Lance Cutler]

Here is the error box.

I appreciate the help.

[Kris Lambrechts · Accepted solution]

This can have a couple of causes really.

It's most commonly seen when you're running an Avaya PG and do not have Event Minimalization enabled (check the ACD supplement for details). There's also a defect for CTIOS, CSCsx67942, that could be related, although I didn't check the full history to see how that conclusion was drawn.

Cheers,

Kris