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Hi,We trying to deploy CVP standalone model with Media files on the flash of the VXML gateway. I have configured flash:abc.wav in the URL tab in VXML script but hearing the error message of the VXML server.what i need to configure in the Studio scrip...

Hi Experts!I have a request from my customer that he want to be able to configure different workflows based on number of calls waiting in queues!Basically he want to send Email if certain Action criterias are fulfilled. When i specify Emial server an...

I have had some problems with creating a new activity as an agent in EIM. This is for a new installation of Cisco EIM/WIM 4.3(1) integrated with UCCE 7.5.I have raised this with Cisco TAC. But they are still investigating.When I login as an integrate...

Has anyone created a custom function or procdure in UCCX8 Informix?  Have the function ready to go but cannot add it.  Have tried running the entire script to add it by using Squirrel and IBM Data Studio but get syntax errors.  How does 1 add a funct...

Anybody know of a system requirements chart or something that can help me upgrade our UCCX servers. Our servers didn't go through cisco staging apparently so i do not have the proper cisco model numbers on them for the compatibility matrix. The serve...

I have a script that perfome some recording. The caller can be either external caller (from PSTN) or internal caller (internal IP handset). External caller all work correctly, however for internal caller, if the internal caller put UCCX on hold and u...

Hi,Kindly let me know whether the Cisco support tools is supported with UCCE 8.x.? If not, then need to understand the alternative proposed by Cisco.

Dear All,Is there a way to disable the newcall button on ip communicator when the phone is on hook?ThanksHassan

We are on ICM 7.5.8 maintenance release.  We've been on that since last July.  We applied a patch to CVP this last weekend which should have nothing to do with my issue.  We also cycled one of our dialer PGs this weekend for maintenance, no work on t...

We have a few campaigns where records carry over from day to day and I've been struggling with a way to clear out old and completed records from the Import tables.  The dialing list tables are pretty simple as they have a status and an import time so...