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Hi,I am having a few issues with IPIVR / UCCE transferring back and forth.  What I have setup is an IPIVR script for our main reception number that allows callers to transfer to to a team that utilises a UCCE routing script.  The script contains LAA ...

I have a script where I've run into the 1000-step limit. Part of the script reads an XML file which can take up to 200 steps if the information isn't found. This is a good place to off-load to another script. I'm trying to use the trigger application...

Hello,I'm unable to monitor an agent using CTIOS 6.0. The logs show the following error:From Supervisor:01/12/11 08:20:43.459  260724  SupervisorSoftphone  Thd(00263472)  CSilentMonitorManager::HandleStatusReportForMonitoringMode( SMSessionKey=101,  ...

Hi.I have CCX 5.0.2SR3 and CCM 6.1.4.1190-3.When i loggin on CCX i have error "The Cisco JTAPI  Client versions are inconsistent.  Please go to Cisco JTAPI Resync in  the Unified CM Telephony Subsystem to install the Cisco JTAPI Client". When i press...

Outbound FAX is not working. Below is the Call FlowFAX ServeràH.323àCUCMàMGCPàGatewayàE1 PRIàPSTNThe CUCM version is 8.0.3 while the gateway IOS version is 12.4(24)T5.Collected the followingPacket Captures between FAX server and CUCMCUCM tracesDebugs...

Hello,I understand when upgrading to CCM 8.5 that the Attendant Console Software is no longer available/supported.  Looking for some feedback on any alternatives to replace this.  I appreciate the Feed back.

Hello, this is a legitimate request for help unlike my last post where my UCM team decided not to load the correct router config and insist that they did......Anyways we cut over to ICM 7.5.10 from .9 to correct some bugs. However, now my WebView rep...

We have a BPO using Avaya overseas.  We are looking to transfer DTMF digits to them for screen pop.  However they advised that they would need the call to connect, they send us a single DTMF digit (say 5 for argument), then upon us receiving the DTMF...

Agents (for UCCX) are not able to log into their soft phones with extension mobility, when they click on 'services' the phone keep on requesting but username & password prompt does not appear on the phone.

Hi All,In the ICM database a column named "Callsreportagainstother" is listed under the table t_Calltype_SG_Interval table .When I checked the ICM schema doco for this field they explained like "Calls that were counted as CallsOfferedRouted but repor...

Here is the user's issue:My Cisco Desktop won't let me review my phone book, nor will it allow me to dial the number using the dialpad on the system - I utilize my phone book to contact parties that I took to a lot, this is the 3rd or 4th time it has...

We are in a migration phase of a customer from Nortel Symposium to UCCX8.0, the CSD have real time display data with the window Voice CSQ Detail thatshows the column Current State of agent and the window Agent Active Call display thatshows the column...

Dears,I've got another strange case while upgrating UCCX from and to mentioned versions. I took backup using PUT from master node and after installing UCCX pointed it in Upgrade from previous menu. In began to load it but showed error FAILED : Import...

Ive read the other threads about executing a Stored Procedures but still need some assistance....After I set everything up I am getting 1 row returned when I click "TEST" in the READ step but the DB GET step is going into the SQL Error branch n execu...