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Hello Guys, my name is Eric and i work with Cisco IPCC, but in order i have problem with the Webview Reporting, becaus when i try to see a Real-Time Reporting, happens a error: "Invalid characters entered. Close browser and run WebView again. ". I tr...

Following are few point on which I need help..1. If a Chat task is assigned to an agent and he/she is not responding to the chat then this task has to be assigned to another available agent after 12 sec. From where this time is configurable?2. If a C...

Hi,I have a script for recording a prompt (that was working before) and today when I tried to record a prompt I got a prompt of 1KB.I have IPCC 3.5(3). That kind of script is working on some higher versions of IPCC. Also I tried to make a script from...

Hi,I have two questions about upgrading CRS (IPCC and IVR) from 3.5(2) to 7.0:(1)Is it possible to reuse all the old scripts? Can we just upload all the scripts to the new system?(2) Is it possible to let UCCX7.0 and IP IVR 7.0 co-exist on one server...

Hi, i have premium licenses, but when i am going to create a new CSQ, i only have the voice queue type option, i dont see the e-mail option, why? what do i do?

Hello,I have a quick question regarding 1 csq and skills based routing.  We have a customer that wants 10 different numbers pointing to 10 different scripts but would like to have only 1 CSQ since they only have 10 agents to do all of the work.  This...

Does anyone know what is the method Cisco ICM/IPCC uses to write data to a database?. My Cisco db is on SQL server and I would like to know if it uses dts packages or any application specific technique.Thank you in advance

Hi,Im using the Outbound Preview Dialer with UCCX7 and I have a question.Would it be possible to assign a callback to a certain agent? Sometimes the customers wanna talk to the same guy who called them before.Wanna know if with the current UCCX7 feat...

Good Day to All,can somebody give me a configuration assistance/document on how to edit script - i need to make some small changes on our script such as replacing the current extension to a new activated extension on the CCM admin.Thank you,Lester

IPCC 7.01 - customer would like to have calls redirected out of the que if there are agents logged in, but are in make busy. [with no agents available to take calls]I am redirecting calls when all agents are logged out - but wasn't sure how to accomp...

Need a little help on formatting HR reports. My customer exports the icd_agent_state_detail_chart_en_us and the agents names are all overlapping and jumbled up. How can I fix this.

I have cvp 7 with ICM 7, The current requirement is that the agent can transfer the call back to IVR without changing the call id because on the bassis of call id the agent can verify that the caller is the one that was sent to the IVR before.I have ...

Hi,We have an UCCE7 with CVP4 solution.We have developed using CVP Call Studio some VXML applications for self service IVR.We have recently noticed that the size of the logs directory of those VXML applications has been grown very much on the VXML se...