Contact Center

Hi there,I think this is a simple question and some of you guys can easely help me! I have a customer with a UCCX 7.0 Enhanced version and i want to upgrade to a Premium version. As far as i know, i have to upload the premium licenses and restart the...

Is there any way in UCCX 7 to manually move calls from one queue to another queue by the supervisor (or some other mechanism?

Hi All;I have a script that looks at the "Current Wait Duration from the Overall IPCC Express" statistic.  For some reason, when it does that step, it always returns a -1 to the integer that holds it.  I have tried it with the same setting for the CS...

Hello,I'm new to UCCX, and looking at the support options.  Our hardware (including the 7835 servers) will be on SmartNet.  Does that also include the ability to call Cisco TAC with UCCX software related questions?Next, we're also including Cisco Uni...

Hello all,A particular contact centre that I am developing requires that the UK ring back tone is played for 30 seconds to the caller whilst waiting for an available agent. After 30 seconds a message waiting prompt is played followed by the ring back...

hi, i actually have configured-a voice queue, and one email queuei would like to know how to configure the CRS for the following:i want that the same agent could manage both types of information (voice and email), what do i have to do? in the same te...

I upgraded from ICM 7.2.3 to 7.2.7 and the only two reports that do not work now in WebView are the custom reports. These reports were set up way before I was here and I have hit a wall. When you run these two report the grey areas appear but no data...

Can anyone point me in the right direction of performing an LDAP lookup from a CCX script? It seems like something that would be rather routine for an IVR system, but I can't seem to find a way to do it.Thanks,-C

Hi,I want to remove New Call button from softkey template in call manager. Call Manager is saying that it is necessary button and can't be removed.Actually some of agents in call center are mis-using this button to make their state in talking and hen...

HelloWhat is the maxium & Minium length of Agent Extension on CVP 7.x & ICM 7.5 . I came to know that minium lenght is atleast 4 and maxium length is 7 is it correct .https://supportforums.cisco.com/docs/DOC-1086;jsessionid=8E5941031ED5968930D6B5BEA7...