Suppose I have 100 agents in a Cisco IPCC Express environment, and I want to asignate them some skills. Is there any way of configuring a "template", so I can make bulk modifications or I have to make all changes one by one?Thank you very much!
Hi All,I am looking for some help on how to set up call monitoring with CAD-BE and Cisco Desktop Supervisor for UCCE 7.5. I have been researching this for the last few days, and all I found so far is that I need to set up the Server and Unified CM ca...
Hi,In my client existing setup they are having an AA in which when user press a option say for an example 1 it will ring all the DN's simultaneously, now we are migrating the same thing to an IPCC environment but they want to have same type of ringi...
I am looking to write a web page to show the order of agents who will recieve the next queue calls in contact center. Where is that information stored in the database? Has anyone done anything like this before?Thanks,
HI,My client cisco phone have six lines he want to use 6 th line DN as the Agent Extension. I hope there wont be any issue just i want to confirm any other problem i need to face due to this.Thanks,Hari
Hi All, My customer has CUCCX 7.0 with premium license and what they would like to have, when an agent receive or accept the call, a pop up window should appear on the desktop automatically, agent should ask the question which are already in the pop ...
Hello All,Our Contact Center management has raised a new requirement to report with the ANI details of calls landing at any skill groups during put of business hours.Options that we have is1. Webview report - Call Type 22 and 23But in this, If we spe...
Dear All,We have a distributed setup of Contact center with 2 call servers in 2 different locations. Dial-peer configuration in site-1 has been made in such a way that if the call server in site-1 goes down calls should be directed to call server in ...
Hi,I am using cistera convergence server for call recordings. For every recording, I am observing a beep sound before the recording starts and followed by exactly every 60 seconds. I didn't see any beep in live calls. This is only when I play the rec...
Hi,we are using the Create Generated Prompt step in our script, getting the Position in queue and Avg Wait time integers played as a number generated prompt.The issue that we have is that the generated prompt is played in female voice, while the rest...
I am looking for some guidance (sanity check really) on the best way for to add agent to a CSQ base on call statistics. Scenario: 20 agents logged in and ready. The first 15 agents take all the calls until the contacts waiting reaches 10, then and on...
Hi,I am using some holiday scripts found on uccx.net as a template and i have altered them to use UK date formay i.e DD/MM/YYYY. In both the holiday and the holidayapp script im getting down to the XML file part and getting the attached message. Some...
Hello all,I am trying to use the DOC variable to do a GET XML. In my GET XML I specify a variable for the Document field.In the DOC variable I want to use the value such that DOC[variable + "filename.xml"] where variable is a directory specified as "...
Is it possible to write a script that pulls data from an Excel file? I usually get data from an xml file (or through DB Dips via ODBC) but am not sure if it's the same process for getting data from an excel file. Is this even do-able?Also, I heard th...
