Contact Center

We have a UCCX HA cluster and can see all the cti port registered each of the servers, ports 1-20 UCCX_1 and 21-40 UCCX_2.  The issue appears to the be the triggers or CTI Route Points.  These appear to only be registered to UCCX_2 and if we reboot t...

UCCX 7.0Historical Reporting question?Even though an agent has been removed from UCCX (including as an Inactive agent) and from the CallManager End User directory, their name still appears in the "Available" window of any report where you are filteri...

Does anyone know of or have a application that would display stats about a particular CSQ as the idle screen on 7960's? I am looking to replace our company logo as the idle screen for the phones in our IT dept. I would like to display Calls in Queu...

For some reason, even though there are no scheduled reports showing in the scheduler, the reports are still running. 1. Are the reports still scheduled even though I can't see them. 2. Is there another place I can go to cancel all scheduled reports...

We are considering the alternative solution when UCCX server is down. Unity Express has auto-attendant function and voicemail function. But not sure how this product handle the contact center needs. Is there anyone who knows about that? Thanks.Lou

Hi,I am trying to get a call t oconnect to an agent, if one is ready, before they hear any other prompts.I have the flow working, and the call is presented to an agent, but whilst the agent phone is ringing the caller hears MoH.  Is there any way to ...

I am trying to create a script that allows the caller to enter a zip code and get addresses of the nearest doctor based on 5 mile radius.I am stuck on the "GET DIGIT STRING"I am not sure what to do next after the digits are collected.I have an IF (re...

Dear All,Actually I have ICM7.2.7, and recently I checked the agent re-skill agent web tool in AW setup, I want to know what is the link I should insert in IE and how to login to change agent skill, is that with user list in Configuration Manager use...

     Hello,I add to cluster a new sever, when i try to sincronize then  this message appears cti port null on node 2 -- could not create, and i  see that the Unified CM telephony subsystem in that server is not active.

I am several CSQ setup and several get reporting steps.when trying to get the number of Contacts waiting in the queue the number returned is always -1any ideas why this is?Thanks

Hello RyanI have installed an UCCX 7.01 with a CME 7.1, there are two agents, each agent is using a CP7975 phone.I want that each agent be able to answer/drive  at least four calls, how can i get this ??Thanks in advance,Emilio

Just a general question concerning patching windows servers. We are running Windows server 2003 for our UCCE and IVR. Does everyone patch their servers when microsoft releases new patches or how is that done? Fairly new to using UCCE and IVR so I d...

Hello, i have a UCCX server configured as First Node, this is in a domain, when a try to add a new server  this message appears Add to cluster is failed because of ClusterException invalid AdminPwd: AdminPwd(CSERVUCCX01)=conetwor*2009, AdminPwd(CSERV...

Hi,I've this condition: If (date.after(D[19 de marzo de 2010 00:00:00]) && date.before(D[7 de mayo de 2010 00:00:00]) ) Then.But i want ask without the year and time, how can i do?Thanks!!Emilio

Dear All,as you know once i ordered CCM6.x as i have,i got with it IPCCX 5 seats ENH(version 4.5(2)),my questions are :how many ivr ports this package has?and to get it running well what  Hardware and sofware components required?initially ,i want it ...