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Hello,we have UCCX 3.5. I'd like to know if there is a way for my agents to see the status of other agents, without getting them the Supervisor roll ?ThanksCris
I have a good grasp on wrap-up codes for calls that are presented to agents, but supervisors are wanted to get data on outbound calls. How can I present wrapup codes to agents on outbound calls? Thanks!
Hi,I have setup ICM 7.0 Sprawler in lab environment.I can login agents successfully , Agents receive calls via Route point etc. but unfortunately, the database tables like t_Agent_Skill_Group_Real_Time , t_Agent_Skill_Group_Real_Time (AWDB ) are no...
I just found an error in the call center system that Cisco JTAPI client versions are inconsistent. Please go to Cisco JTAPI resync in the Unified CM Telephony SYstem. Customer rebooted the UCCX servers on Friday due to errors.This was a new deployme...
one of my RP lost registration to the callmanager and I can't see why. I have several configured and the others are still registered except for this one. I need assistant on get it back up and running. please advise.
Dear Friend,May I ask how to retrive calltype report or query database from HDS if I permantatly deleted the calltype from AW?Appreciate your usual support,Regards,Mohamed Gheta
we are using ipcc enterprise 7.2.4 and cvp 4.1. we want to know does cisco support Microsoft forefront client security Client Version: 1.5.1973.0Engine Version: 1.1.5605.0.thanks,Amir
In our ICM 7.x setup, we found that calls error count in webview has reached upto 25 % of total calls. In router log viewer, found one error as "No free routes to send call to translation route All 15 in use. Script Default(ID 5004) failed to produce...
We are running CAD 6.6 with UCCX 7.0. Our agents do not connect through the back of the phone. Their CAD is runnin separately. Most of our agents have no problem controlling their desk phones from the CAD. However, a few users have multiple devices a...
Hi All,I have installed QM version 2.6.1SR1 with UCCX 7.0.1SR5 and CM 7.1.3b.After testing I see that calling number dispaly in QM is the cti-port number instead of original calling number.Did I miss something in configuartion or it is the bug?
Hi all,When configuring End Users to be App Administrators and CUCM is configured to synch with an Active Directory,the app admin account got deleted and app admin access is be lost. If this were the case, what would be the work around to getting...
Is is possible to change the calling name prior to transfering the call to an extension. We are in the process of changing our script to send some calls to non agents and we could like for them to be able determine from the Calling Name what the cal...
We have agents that currently have 20 seconds to enter wrap up data before going into Not-Ready. I've searched hi and low but can't seem to find where I can adjust this timer. Any help much appreciated. Running UCCX 7
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