ICM PG jtapigw-idle

[Ayodeji Okanlawon]

Hello All,

I am setting up a sprawler in the lab. I have installed the router, logger and AW.

I have run PG gateway setup to install my PG and PIM for CCM.

I have created an application use rin ccm for the pg and associated all cti roles to it.

However my jtapigw shows idle even though my pgagent shows active.

Please can some one help. what do I need to look at.

I have also installed the cisco JTAPI on my sprawler.

[Ayodeji Okanlawon]

Attached is the jtapigw process log  (ICM 8.0)

Message was edited by: aokanlawon

[Irfan Tariq Javed]

hi

ok username & password accepted , Check CTI Manager service on CCM & your application  Jtapi user is part of following groups

Standard CCM End user

Standard CTI Allow Call Monitoring

Standard CTI Allow Control of All Devices

Standard CTI Enabled

Regards

Irfan Tariq

[Ayodeji Okanlawon]

Thanks. The CCM standanrd end use was missing but I have added it and it has not made any difference..I have also restarted the CTI Manager. Attached is the log

[Irfan Tariq Javed]

hi

I think you need to reinstall JTAPI from CCM . usually PIM and JTAPI comes active togather , I hope you are using simplex everything.if you open more detail logs then you will find something .

one more thing error no such file or directory is bit strange

Regards

Irfan Tariq

[Ayodeji Okanlawon]

Which other logs should I look at. I have re-installed Jtapi and still no luck. Thanks for the help

[Ahmed Adeyemi]

hello Ayo,

Where you ever able to resolve this? I am having similar issue configuring my PG2A and B. My PIM, JGW1 and CTISVR are all idle while my MDS and PGAGent are active on PG2A and Not Active on PG2B.

I have checked all settings and entries and cannot find anything wrong with the PG setup. I've installed the 32-bit version of the JTAPI from the call manager but can't figure out why its not staying active.

[Amer rajai Sha'er]

This is a silly question but did you restart the box after installing the windows JTAPI client ????

[Ayodeji Okanlawon]

I have done that and still no joy. The interesting thing is that when I assign a phone to the jtapi user, the jtapigw sees the DN of the phone. If i make any chnage to the DN, the jtapigw sees the change and reports it in its messages. What could be wrong..I am really frustrated now. I have even re-installed the Jtapi. deleted the PG and reconfigured it. What else can I look at

[Amer rajai Sha'er]

Could it be some config missing from the admin workstation ? can you share the PG config from the AW side please ?

Amer

[Amer rajai Sha'er]

Hello,

Can you please do this.

Can you also please install the CTI server then try to start both PG and CG servers .

Amer

[Ayodeji Okanlawon]

Amer,

attached is the PG config

[Amer rajai Sha'er]

This looks fine but i was asking about the PG config from configuration manager on the admin workstation.

Can you please attached it ?

And can you try to install the CTI server also and then try to start the PG and CG.

Amer

[Amer rajai Sha'er]

Hello,

Sorry , i found that there is a mistake.

on the peripheral gateway configuration , you didn't configure the logical controller ID ????????? it is set to 1 , take this number from the PG config from the configuration manager which i assume it is 5000

Amer

[Ayodeji Okanlawon]

Amer,

I am in the process of installing hte CTI server now.

I cant seem to pull the config for the PG from the Config manager. When I go to Config manager, configure ICM, pg explorer and click on retrive, it gives me nothing, so I cant even see the PG config from there. Attached is what I see. I have changed the logica controller ID and still says idle.

Also while I am installing the CTI server, I have specified port 42027 as the port number, but the install says its in use. I even tried 42028 and says its in use.

Thanks for your help. I have been on this for about 3 days now. I really appreciate the support.