05-30-2018 08:34 AM - edited 03-15-2019 06:38 AM
For some number of calls the CallType show as -1 with the Disposition rate as 7, from below link i could see that "The TCD entry where you see the CallTypeId = -1 indicates that leg did not gone though a routing Script yet. Only if the call hits the routing script, you will have the CallType ID filled in."
05-30-2018 09:24 AM
05-30-2018 03:23 PM
If you're saying you want some PV to look like this
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX1111
With your value always being the last 4 characters in a PV for some reason, yes you can do it by using a combination of substring and right in ICM Set variable function.
05-30-2018 06:29 PM
05-31-2018 05:33 AM
Why would you use a space vs. a placeholder character like an X? If you fill all 40 characters with a character, you can easily do things like this to read/insert values like 1111 at the end or start of a variable. I don't know if it can work with spaces but I know this works with characters.
concatenate(left(Call.PeripheralVariable10,36),"1111") or concatenate("1111",right(Call.PeripheralVariable10,36)) for instance.
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