ICM Scripting - user.microapp.XXX not present

[Sandeep Prasad]

Hi,

Actually i am practicing on ICM scripting.

while creating ICM script i used a SET Variable node and want to set call.user.microapp.media_server="https://10.10.20.10:7000/CVP".

But

user.microapp.media_server is not present in variable.

Please help me.

[Mukesh Singh · Accepted solution]

Hi Sandeep,

Did u create ECC variable in ICM config manager? if not first create below ECC variables and then use in your icm script Set node.

 ECC variables –

user.microapp.media_server and user.microapp.locale

Regards,

Mukesh

[Mukesh Singh]

Hi,

Let me explain in detail here on how to create ECC variables:

ECC variables are used by the CVP microapplications. We must enable this on ICM AW server. To enable ECC variable, follow the path, Configure ICM-->Enterprise-->System Information. Expand System Information and double click on it when System Information window open, check the check box Expanded Call Context Enabled. Click save and close.

Step 1: Login into AW server. Choose Configuration Manager --.Configure ICM -->Enterprise -->Expanded Call Variable --> Expanded Call Variable List and Click Retrieve. Check here, how many
Variables start from user….. If not, we should create user variables and enable that user variable.

[Mukesh Singh]

Hi,

Let me explain in detail here on how to create ECC variables:

ECC variables are used by the CVP microapplications. We must enable this on ICM AW server. To enable ECC variable, follow the path, Configure ICM-->Enterprise-->System Information. Expand System Information and double click on it when System Information window open, check the check box Expanded Call Context Enabled. Click save and close.

Step 1: Login into AW server. Choose Configuration Manager --.Configure ICM -->Enterprise -->Expanded Call Variable --> Expanded Call Variable List and Click Retrieve. Check here, how many
Variables start from user….. If not, we should create user variables and enable that user variable.

Regards,

Mukesh

[Sandeep Prasad]

Hi Mukesh,

Thanks for support.

But bro I don't know how actually define and set ECC variable.

I found a doc in cisco:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/configuration/guide/UCCE_BK_CF9DE244_00_configuration-guide-for-cisco-unified/CCMP_BK_CF9DE244_00_configuration-guide-for-cisco-unifie...

But according to this doc

Step 1	Within the Configuration Manager, select Tools > Miscellaneous Tools > System Information. The System Information window appears.
Step 2	Select Expanded call context enabled. Note    For additional information refer to the online Help.
Step 3	Click Save to apply your changes.

Not able to find System information under Miscellaneous Tools.

[Sasikumar Divvela]

Are you using PCCE deployment ? from the below snapshot it doesn't look like UCCE deployment. Based on your deployment check corresponding guides. 

[Sandeep Prasad]

Yes here i am using PCCE Deployment.

I found in PCCE guide how to set enable ECC variable.

Finally,

Thanks Mukesh and Sasikumar for your support.

[Mukesh Singh]

thank you!