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UCCX 10.5 - working with voice records in documents variables

Hi All, Please, I would be very grateful if you could support me with this script configuration. The idea is that a caller records several messages using the recording step. Eachresulted record is stored in a variable (document type). I would like to...

Continous Integration over IVR Applications

Hi, I have a problem to implement Continous Integration over my current IVR Application which contains Java and CallFlow projects. In the past, I used ant build tasks to build my application and deploy manually on the server. I'm trying to implement ...

CCX 11 integration to middleware via XML page

Hi, question on populating into enterprise data in Finesse (CCX) with a middle ware server that works via an xml page. The call flow looks like this.. 1. We grab ANI off a inbound call to UCCX and write it to a variable 2. We make a HTTPS request to...

How can create a way of supervisor change pointing to on duty after NBH

Hi guys, I have a customer that use UCCX Premium and use for IT Support ( CSQ ). Last week, he ask me that want to reconfigure the script to pointing to on duty after NBH, however in each week this pointing number changes. The number changes becau...

PKIX path building failed

My credit card processing vendor updated their SSL certificates to SHA256 last week. Since then mi IP IVR has been logging the below alert when someone trys to pay via the IP IVR. javax.net.ssl.SSLHandshakeException: sun.security.validator.Validator...

Getting the Finesse Dialog Id from UCCX Script

Hi, In my UCCX script, I want to be able to get the dialog (call) id that corresponds to the dialog id that one obtains in the Finesse API calls and events. I have tried getting the 'Implementation ID' from the 'Get Contact Info' step, but that does...

Call End API in UCCX

I am working on UCCX scripting for IP IVR, till now i am very much successful, like having back office integration stuff. In my application i have to get a response from the user and then store in to the database. Actually i have number of questions ...

UCCX 8.5 - Session and contact information

I've been working in UCCX scripting for a couple of years now, but only off and on and most of what I work on was here prior to me. I've been asked to build a new queue that is not related to any of our other queues. My question has more to do with...

Greeting incoming CSQ name to Agent.

Hi everyone, The customer has requirement.they want to know what is CSQ name on call incoming to them by greeting.Can you guide me.how to configure that or work around about that.

Passing Document Name Between Scripts

I have done some research for the last couple of hours. What I am finding in several post is everyone is using individual holiday check scripts now. In my 7.x system all 40 of my customers used one holiday check script that was passed 2 variables f...

unexpected return type: java.lang.AbstractStringBuilder for method: append of class: java.lang.StringBuffer

Hi All, While trying to migrate our AEF scripts from 8.5 to 10.5 UCCX version, we are getting 109824: Mar 31 13:09:17.322 GST %MIVR-SCRIPT_MGR-3-EXCEPTION:java.io.IOException: unexpected return type: java.lang.AbstractStringBuilder for method: appe...

Average or Expected Wait Time accuracy

We are having problems finding a solution to give proper and accurate feedback to callers about wait time. Did anyone found a reasonable solution or a reasonable compromise to this problem? Any out of the box ideas? Is there a way to reset the coun...

How to Configure A Custom Script for IVR in uCCX

How to create a Custom Script in UCCX for IVR

Need to add Call Variable 2 delivery into script of Lab system?

The CCX in my lab has always used the default script (icd.aef) for simple call delivery to agents. Now I need to deliver Call Variable 2 (later probably 1...10) to the CAD, but am unfamiliar with this scripting/editing process. As it's a lab system,...

CCX editor scripting best practices refresh

All, Even though I have been scripting in UCCx over the past several years, my previous company relied mostly on the IP-IVR that had a script that hadn't changed in years. We utilized the UCCx system in a very light capacity that small scripts suffi...

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Forum Posts

UCCX 10.5 - working with voice records in documents variables

Continous Integration over IVR Applications

CCX 11 integration to middleware via XML page

How can create a way of supervisor change pointing to on duty after NBH

PKIX path building failed

Getting the Finesse Dialog Id from UCCX Script

Call End API in UCCX

UCCX 8.5 - Session and contact information

Greeting incoming CSQ name to Agent.

Passing Document Name Between Scripts

unexpected return type: java.lang.AbstractStringBuilder for method: append of class: java.lang.StringBuffer

Average or Expected Wait Time accuracy

How to Configure A Custom Script for IVR in uCCX

Need to add Call Variable 2 delivery into script of Lab system?

CCX editor scripting best practices refresh

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