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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Continous Integration over IVR Applications

Hi, I have a problem to implement Continous Integration over my current IVR Application which contains Java and CallFlow projects. In the past, I used ant build tasks to build my application and deploy manually on the server. I'm trying to implement ...

dbonagir by Cisco Employee
  • 94 Views
  • 0 replies
  • 0 Helpful votes

CCX 11 integration to middleware via XML page

Hi, question on populating into enterprise data in Finesse (CCX) with a middle ware server that works via an xml page. The call flow looks like this.. 1. We grab ANI off a inbound call to UCCX and write it to a variable 2. We make a HTTPS request to...

dbonagir by Cisco Employee
  • 98 Views
  • 0 replies
  • 0 Helpful votes

PKIX path building failed

My credit card processing vendor updated their SSL certificates to SHA256 last week. Since then mi IP IVR has been logging the below alert when someone trys to pay via the IP IVR. javax.net.ssl.SSLHandshakeException: sun.security.validator.Validator...

dbonagir by Cisco Employee
  • 635 Views
  • 0 replies
  • 0 Helpful votes

Call End API in UCCX

I am working on UCCX scripting for IP IVR, till now i am very much successful, like having back office integration stuff. In my application i have to get a response from the user and then store in to the database. Actually i have number of questions ...

dbonagir by Cisco Employee
  • 93 Views
  • 0 replies
  • 0 Helpful votes

UCCX 8.5 - Session and contact information

I've been working in UCCX scripting for a couple of years now, but only off and on and most of what I work on was here prior to me. I've been asked to build a new queue that is not related to any of our other queues. My question has more to do with...

dbonagir by Cisco Employee
  • 108 Views
  • 0 replies
  • 0 Helpful votes

Passing Document Name Between Scripts

I have done some research for the last couple of hours. What I am finding in several post is everyone is using individual holiday check scripts now. In my 7.x system all 40 of my customers used one holiday check script that was passed 2 variables f...

dbonagir by Cisco Employee
  • 107 Views
  • 0 replies
  • 0 Helpful votes

unexpected return type: java.lang.AbstractStringBuilder for method: append of class: java.lang.StringBuffer

Hi All, While trying to migrate our AEF scripts from 8.5 to 10.5 UCCX version, we are getting 109824: Mar 31 13:09:17.322 GST %MIVR-SCRIPT_MGR-3-EXCEPTION:java.io.IOException: unexpected return type: java.lang.AbstractStringBuilder for method: appe...

dbonagir by Cisco Employee
  • 93 Views
  • 0 replies
  • 0 Helpful votes

Average or Expected Wait Time accuracy

We are having problems finding a solution to give proper and accurate feedback to callers about wait time. Did anyone found a reasonable solution or a reasonable compromise to this problem? Any out of the box ideas? Is there a way to reset the coun...

dbonagir by Cisco Employee
  • 164 Views
  • 0 replies
  • 0 Helpful votes

CCX editor scripting best practices refresh

All, Even though I have been scripting in UCCx over the past several years, my previous company relied mostly on the IP-IVR that had a script that hadn't changed in years. We utilized the UCCx system in a very light capacity that small scripts suffi...

dbonagir by Cisco Employee
  • 165 Views
  • 0 replies
  • 0 Helpful votes
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