We are developing a Finesse (v11.1) gadget where we need to capture the state change event of warm transfer leg. One would think the dialog change handler should be called when the transfer destination picks up, but it is not (not in case of inbound ...
Forum Posts
Hello, I need to know if it is possible to encode different gadgets and widgets regardless of the content inside of desktop layout in finesse. Thanks.
We have 3rdParty application which requires agent username and password, I can get agent username and password on finesse gadget with default Config.Password(). But we encounter an issue when finesse running on SSO. The same method doesn't provide th...
Resolved! Finesse events for ECE web chat?
Does the Finesse Notification Service provide any events to gadgets for ECE actions - namely the starting and stopping of a web chat? A customer is converting to ECE from an older, customized WIM install. The customization allowed for a screen pop to...
I'm testing the EmbeddedWebApp from the Finesse sample gadgets on GitHub. I've updated the URL based on the documentation and updated the 3 files to the 3rdpartygadget folder via WinSCP. I've updated Finesse layout with: ...
I have a customer that wants a more user friendly way to amend settings such as moving agents into different teams, changing hours of operation, emergency prompts etc. They would want a browser app where they can change fields and in the backgrou...
Hi all, I am having trouble connecting to a customer's UCCX CTI server, so I figured the CTI server is not enabled. Is there a document on how to enable the CTI server? Secondly, by default, does the CTI server listen on port 42027? Thank you
Hello, I try to open session in AgentMode. I send Open_Req with Service Mask ServiceClientEvent (0x00000001), which mean session mode is AgentMode. But telephony sends me message without information about Agent in OpenConfirmation (OpenConfirmation d...
Hi,I want to create a different interface from where the agent can reply to the social miner chat. Social miner exposes the client side API through which I can pretty UI for chatting. Is there any way I can make an agent reply to the chat in a differ...
Hi Team, I was trying to create a chat Room. I have successfully generated a feed ID and feed Ref URL. Also assigned the feed to campaign.Now when I am making a POST request to http://hq-socialminer.abc.inc:8080/ccp/chat for creating a Chat request, ...
I would like to know what image-type is recommended for the icon in the left-side vertical menu in Finesse.I follow the guide in Finesse Administration Guide for Finesse 12.0 ETF section "Customise Icons in Left Navigation Bar"I use the <icon> tag an...
Resolved! UCCX Realtime Stats
I am aware of the realtime stats API (http://uccxserver:9080/realtime/schema). My question about the API is more around documentation (lack of) and support. Should we feel safe using this API, or, since it is not documented, is Cisco going to make...
Hello guys,Is there an agent to agent and supervisor to agent Chat Gadget available to download and use ?Thank youElie Gerges
Hello, I know 3 years back this was a huge feature request - does anyone know if there is a way through the API to know if there are any available agents to chat with in the call center? We want to disable the chat button if there are no agents logg...
Hello All, I have problem pinging VLAN's defined on master switch which is VTP master. On switch itself, I can ping VLAN gateways, but on two connected switches, I can't. Switches are connected through 1Gb SFP, ports are trunked on all 3, all VLAN's ...
