IFrame is not working with in the Finesse 10.x.

[somasundarams]

On the incoming call we are opening a Siebel CRM page in the IFrame. But it's not opening. Same was working perfectly in the Finesse 9. Any settings do we have set in Finesse?

[dlender]

Some sites like Siebel and Salesforce do not permit use of iFrames. It is highly recommended that you not use iframes but instead use the gadgets.io.makerequest to access a Siebel webservices API. See the blog entry here

https://communities.cisco.com/community/developer/collaboration/contact-center/finesse/blog/2014/04/28/use-gadgetsiomakerequest-instead-of-an-iframe-in-a-finesse-gadget

[somasundarams]

Thanks Dlender.

We are not invoking a webservice. Actually it's a Siebel CRM Web page. In our analysis, we found that Finesse (10) rendering in the browser as IE9 - Document mode is IE9 Standard mode. But the Siebel is rendering the document mode as IE9 Quirks mode. Both are not compatible. If we forcefully change the browser setting to IE9 Quirks mode then Finesse is not rendering properly.

Any guidance will really help us to fix the issue.

[dlender]

It would appear Finesse and Siebel in an iframe are incompatible if Finesse requires standard mode and Siebel requires quirks mode.

There is no workaround.