In UCCx, is it possible to change the CUCM?

[mnkojima]

Hello

we want to upgrade the CUCM (new hardware and new IP address) but maintaining the current UCCx. Is this scenario possible, in other words, all I need to do in UCCX is to run the command 'set uccx provider ip axl'?

Thank you

Marcos

[Shalid Kurunnan Chalil · Accepted solution]

Hi there, 

you need to change not only axl but also jtapi and rmcm. 

set uccx provider ip axl - Sets the Unified CCX AXL provider IP address.

set uccx provider ip jtapi - Sets the Unified CCX JTAPI provider IP address.

set uccx provider ip rmcm - Sets the Unified CCX Resource Manager-Contact Manager provider IP address.

Restart the CCX Engine service and tomcat services. 

you also need to run the JTAPI synchronization post-upgrade.

Ensure that the new UCM version is compatible with the CCX version if you are not upgrading it. 

Regards,

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