Incoming Calls are disconnect in between

[Vijay Patil]

We are using 2 toll free number on which we face Incoming calls are getting Drop in between conversation.

MGCP gateway configured over here...no PRI Fluctuation found at the same time ...please help to get resolve.

[Chris Deren]

The only way to identify the root cause is to analyze logs in the call path, you would want to start with CUCM logs to see which side the disconnect is coming from.

Chris

[Vijay Patil]

Hi Chris,

Please help us how can we collect the those logs...let me clear you agent is already received a call then after some time the call get disconnected..

[Gergely Szabo]

Hi,

you might want to read the Cisco Unified Serviceability Administration Guide for your particular CUCM version.

It's fairly easy to set up tracing and then collect the logs with the Real Time Monitoring Tool (RTMT). You can even attach alerts to events that can send you an email.

G.

[Chris Deren]

Use Cisco RTMT to pull the Callmanager logs from CUCM servers. To analyze them and understand what you are looking for requires some knowledge of the protocol, etc.

Chris