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informational

We are currently working on a project where there will be 100 calls

queued for approximately 5 or more hours before being serviced.  Can you

provide any limitations on queue time in either the UCM (gateway), icm,

or cvp platforms.  We are worried that the system will view the calls as

"hung" and disconnect them after a certain number of hours.

Thanks,

3 REPLIES 3
Ryan Hilfers
Beginner

From ICM perspective you will need to modify the MaxTimeInQueue registry setting on your router in  HKEY_LOCAL_MACHINE - SOFTWARE - CiscoSystems Inc - ICM - - RouterA/B - Router - CurrentVersion - Configuration - Queue

Also the MaxNodeThreshold in the same tree but Script folder  if there will be enough loops through your PM/VXML RunExtScript for Hold Music to trigger that threshold

I am not aware of any UCM or CVP settings that would have an effect. IF this is UCCE.

Thank you very much for the assistance.

Ryan provided very good information. As you can imagine, those who use the Email channel queue calls for days in the memory of the Router.

Be aware that it is possible to limit the registry setting mentioned above by setting values on the Media Routing Domain. Not normally done for voice, but on Email I make this slightly smaller than the registry setting.

If it's possible, could you say more about these 100 calls queued for 5 hours? What is on the other end? ;-)

Regards,

Geoff

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