Contact Center

Hello,I'm experiencing a problem with a UCCX configuration. Some of agents in a defined team sometime blink in the supervisor console (the agent appear and deseapear like if the agent console is launched then closed, launched then closed). On dektop ...

UCCX 7.0.(1) SR5Getting the following error when updating or adding new script applications:"It is not recommended to update the application as Engine heap memory usage exceeded configured threshold. Click OK to continue and Cancel to exit."Apparentl...

Hi NetProI have a UCCX 8.X new instalation and when start the configuration wirzard at Cisco CM Configuration, put the AXL Service Provider, Unified CM Telephony Provider and RmCm Provider click next and the web interface does not respond.In the CUCM...

I have a setup of UXXC on virtual UCS and have installed IP Phone Agent for use rather than CAD. This is working fine but the agents are asking me to display which CSQ the call is being presented from.  Is this possible?                  

I am currently using an XML document to detail openning times and bank holidays.  This works fine but previous I had a dashbaord that users could access to updat the files.  I now require to update these documents with a user calling a CTI checking t...

can ANYONE tell me the distance limits on the high speed optics for the 15454 MSP - oc3, 12, 48 and 192 BECAUSE CISCO WON'T TELL ME DIDDLY SQUAT.. Not without a chasss---Posted by WebUser Jo Ann Rapacciuolo from Cisco Support Community App

We have UCCX 8.5 running on UCS with 70 Agents logged into system at any one time using BIPPA service.  We have a problem with the Call recording option where some agents calls are recorded and some others come up with an error as follows:ERROR: An e...

I'm trying to install a fresh installation of UCCX 8.0.2.  The software has been loaded and I'm running through the questions asked during the first time you run the appadmin.  I get to the point where it asks for the IP Telephony Subsystem Prefix an...

                   Hello, hoping someone has an idea how to help me get results I need.  I have a script that transfer out to another company doing afterhours.  However, I need to pull a report that tells me how many calls goes there.  I was wonderin...

HiI am editing an script in UCCX editor, I need access to data in database db_cra.   I was thinking in ECC (Expanded Call Context), but I could not.It is possible?Regards

I install Windows XP in VirtualBox and the installed UCCX editor but when i tried to open it, it appears for about half a second then disappears or does not come up at all. It's version 7.0(1.443) any assistance would be great.