Contact Center

I am not able to close the case.Please note that we cannot Close any case with EIM also we need to know about the How to block Some Advertise mail while coming to our mail. when i close the case it gives me message " case could not be closed because ...

Hello All,I'm trying to install UCCX 8.0.2  Installation on VMware Infrastrcture in the Lab environment.Enclosed file is the screen shot of Installation error, I appreciate if you can advise me why I'm facing this installation error?

Hi All,Can anyone shed some light on this? we are trying to download our recordings on our desktop as wmv format but it is not completing. but for wav and mp3 it is working perfectly fine.Please help.Ferdinand

Well, this issue is a real one in our setup. Each agent profile has a 2 lines configuration.1 line on both CCM 4.2 and IPCC 7.5 for ACD calls only (CCM latest release is coming soon)1 DID on CCM only for inbound and outbound callsObviously, IPCC can...

I have a UCCE 8.0 with CVP. Recently we moved from CTIOS to CAD. After install CAD on the PG's we are getting the following errors on the AW/HDS                   "Login failed for user ". The user is not associated with a trusted SQL Server connecti...

I recently upgraded to UCCX 8.5.1..11002-22 from 7.0(1)SR05 Build504.  Since doing the upgrade the agents that are using IPPA to login to the Call Center have been experiencing the following issues. Wanted to know if anyone else has experienced this ...

Hello,I'm preparing to do a 200 phone roll-out for a customer that does NOT have Contact Center.  Am I able to simply configure UCCX in a VM, use it for TAPS and then take the VM down?I'm just trying to figure out the easiest way to do this without b...

Hi all,I have been battling EWT with our Courtesy Callback option for months now.  The formula recommended by Cisco just doesn't work with our setup.  However, when I try to use something simple like  AnswerWaitTimeto5 it seems to flake out and not g...

Hi Guys,My Customer is having the following problem: the agent is free, but, some calls go to queue. The problem not is frequently, occur of way intermittent. What type troubleshooting I can start?Thanks,Wilson

Hi,We have the following setupHosted IPCC 8.5CVP 8.5UCM 8.5this is newly deployed setup, call center is working, agents are complaining the calls are randomly disconnect while they put the customer on hold, same time we have tested customer end, it i...

Hello all,I have uccx 8.5.1 su2 integrated with ucm 8.6I'd like to know what debug do i need to enable on uccx in order to track down a call, and make sure that the call was delivered to an agentthanks