05-10-2016 01:19 AM - edited 03-14-2019 04:05 PM
hI
I`m looking to install my companies own cert on Finesse so agents do not have to accept the warnings. I understand I need to add a SAN as the Finesse server domain is in xxxx-uc.com while the users user domain is xxx.mycompany.com- Is this correct?
Also If I upload the cert for Finesse do I need to upload the same cert another applications? We are using CUIC and UCCE
UCCE is a learning curve for me
thanks
05-10-2016 01:37 AM
Hi,
Please follow the below link.
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise-1101/200286-Unified-CCE-Solution-Procedure-to-Obtai.html
Regards,
Gnaneswaran.M
05-10-2016 01:48 AM
Hi
thanks for the link
Reading the link if I`ve only got Finesse and CUIC then it looks like I need to create certs for both CUIC and Finesse in RED and upload them?-Is this correct ?
As live data servers interact with CUIC and Finesse servers one has to upload root certificates of these servers as well in the following order to maintain certificate dependencies.
05-10-2016 02:33 AM
yes.
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