Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 

Contact Center

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
Labels

Forum Posts

Start a conversation

Resolved! Skip queue agents if on phone

Hello all,      Hopefully this is possible, simple, and something I just don't know about or failed to connect the dots... All the agents in my company have two extensions, a personal extension and a queue extension.  If they are on a call on their p...

UCCE SQL Query for agents available

Hi,  Does anyone know of an SQL query I can use that will show me agent states for a particular time and date?  For example.  I have an issue where a supervisor is saying callers are sat in the queue at a certain time queueing but all agents were lo...

install CA certifcate in Finesse

hI I`m looking to install my  companies own cert on Finesse so agents do not have to accept the warnings. I understand I need to add a SAN as the  Finesse server domain is in xxxx-uc.com while the users user domain  is xxx.mycompany.com-  Is this co...

iptuser55 by • Level 6
  • 1577 Views
  • 3 replies
  • 0 Helpful votes

Prompt management for queue

I have the following script attached. The issue I am having is I want the supervisors or anyone I allow to authenticate to record the forced open greeting, or forced closed greeting, and I need to be able to tie this to their main CSQ script. Any sug...

CCE License Check

I have a customer who is willing to buy more seats for his CCE 9.X deployment, but he doesnt know what type of licenses has he purchased before. Is there a way for him to check what kind of licenses does he have? Regards, Jesus.

Resolved! CUIC gadget in finesse

Hi, I have a UCCX 11 system where I created a new tab in Finesse (agent) that displays some historical data. I am using the CUIC demo gadget (CUIC.xml, CUIC.js, CUIC.css) for this and in CUIC.js I put the permalink from the dashboard. In Finesse age...

Call transfer to issue in IPIVP

Unable to transfer call to queue in IPIVR scenario Following is call flow user ----(dial number 6666 ) ----> Cucm -----> IPIVR ------> ICM ------> Agent received -----> call transfer by dialing (6666)  ......... Call failed to transfer but still on ...

Single Step Conference in Finesse

Hi Abhiram, Currently we are trying to develop an application to perform a single step conference in Cisco Finesse 10.5. Basically one of our customer would like have this functionality. I’ve already gone through the Finesse 10.5 Developer guide. Unf...

View All