Integrating Webex CC with MS Dynamics 365

[maria-crowley]

I am trying to integrate webex cc into dynamics 365. I followed this guide https://webexcc.github.io/pages/CRM/#microsoft-dynamics-365-integration   and I am using the json desktop layout at this link as suggested https://github.com/CiscoDevNet/webex-contact-center-crm-integrations/blob/main/MS%20Dynamics/MSDynamics_Desktop_0.1.0_v1.5.3.json

The only difference I have made is that when I sign into webex through dynamics, I am selecting the 'Desktop' option because I do not have DN or Extension set up, and in the guide they are signing in using Extension.

I have attached an image of a calling coming through to webex cc inside dynamics. 

After a call has ended, it is meant to automatically create a record of this call in 'Activities'. 

However, this doesnt happen when I end a call, I have attached an image of the activities section with no record of my call.

Why are the calls not being recorded in activities. Is it because I am using Desktop and not extension or DN ?

[bill.king1]

Since it looks like that desktop github was updated a while ago, have you checked to see if any of the more recent stock desktop enhancements differ/conflict with that?
Also, this is a small article, but have you check this out for the caveats/desktop URLs to use?
https://help.webex.com/en-us/article/aw26j2/Integrate-Webex-Contact-Center-with-Microsoft-Dynamics-365-(Version-1%E2%80%94Legacy) 

[bill.king1 · Accepted solution]

There's also this one too, apparently much different depending on the version of Microsoft you're using. Hope these help.
https://help.webex.com/en-us/article/n1lsqvu/Integrate-Webex-Contact-Center-CRM-Connector-for-Microsoft-Dynamics-365-(Version2-New)