Inter-Team Chat in UCCX 8

[brian1mcc]

Hi,

Is it possible to allow agents from different teams to chat with each other in uccx v8.0(2) ? I can't seem to find the parameter/setting to allow this (if one exists). 

Agents/Supervisors are using CAD.

Thanks,

Brian

[Anthony Holloway · Accepted solution]

You cannot configure this option.  Only intra-team chatting is possible at this time.

On a realted topic, you can integrate with CUPS, and add random people to the buddy list at your will.  They are referred to as SME's at that point, and are not Agents, but regular employees in the organization.

[brian1mcc]

Thanks Anthony, I thought that might be the case.