Invalid Enterprise CTI message header message in event log on Peripheral Gateway

Dinesh Rathi · ‎01-27-2014

Invalid Enterprise CTI message header message in event log on PG

In event viewer on PG server, the following warning message generated in the event log:

Source: Cisco systems Inc., ICM

Category: CTILink

Event ID: 49163

Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at x.x.x.x

Omar Deen · ‎01-27-2014

Is this a new install?

can you run emsmon or dump the ctisvr process log to see if we can get more infornation?

Dinesh Rathi · ‎01-28-2014

Hi Omar,

This is not a new install. Please find the emsmon logs

C:\>emsmon ipcc0 pg1a jgw1

Events from January 28, 2014:
13:30:22 jgw1 Trace: EMSServer connection established in node name: ipcc0\PG
1A process: jgw1 for user cctnorth.
13:30:22 jgw1 Trace: You are being disconnected because your system is runni
ng a heavy call load and this connection may impact the performance of your syst
em. It is recommended that you do not reconnect your EMSMON sessions until your
system returns to a normal call load.
13:30:22 Trace: ProcessRecord: Record size inconsistency.

C:\>

CTISVR logs :

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:922 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument

01:32:34:922 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...

01:32:35:125 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument

01:32:35:125 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...

01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:36:531 cg1A-ctisvr Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at 172.24.223.250

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ... 01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:922 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:34:922 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:125 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:35:125 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:36:531 cg1A-ctisvr Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at 172.24.223.250
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

DJ Kulkarni · ‎02-10-2017

Hi

Did anyone get any resolution on this error

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

Regards,

DJ