01-27-2014 06:58 PM - edited 03-14-2019 01:00 PM
Invalid Enterprise CTI message header message in event log on PG
In event viewer on PG server, the following warning message generated in the event log:
Source: Cisco systems Inc., ICM
Category: CTILink
Event ID: 49163
Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at x.x.x.x
01-27-2014 10:21 PM
Is this a new install?
can you run emsmon or dump the ctisvr process log to see if we can get more infornation?
01-28-2014 12:19 AM
Hi Omar,
This is not a new install. Please find the emsmon logs
C:\>emsmon ipcc0 pg1a jgw1
Events from January 28, 2014:
13:30:22 jgw1 Trace: EMSServer connection established in node name: ipcc0\PG
1A process: jgw1 for user cctnorth.
13:30:22 jgw1 Trace: You are being disconnected because your system is runni
ng a heavy call load and this connection may impact the performance of your syst
em. It is recommended that you do not reconnect your EMSMON sessions until your
system returns to a normal call load.
13:30:22 Trace: ProcessRecord: Record size inconsistency.
C:\>
CTISVR logs :
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:922 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:34:922 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:125 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:35:125 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:36:531 cg1A-ctisvr Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at 172.24.223.250
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ... 01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:922 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:34:922 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:125 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:35:125 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:36:531 cg1A-ctisvr Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at 172.24.223.250
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
02-10-2017 10:03 AM
Hi
Did anyone get any resolution on this error
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
Regards,
DJ
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide