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Beginner

Invalid Enterprise CTI message header message in event log on Peripheral Gateway

Invalid Enterprise CTI message header message in event log on PG

In event viewer on PG server, the following warning message generated in the event log:

Source: Cisco systems Inc., ICM

Category: CTILink

Event ID: 49163

Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at x.x.x.x

3 REPLIES 3
Rising star

Invalid Enterprise CTI message header message in event log on Pe

Is this a new install?

can you run emsmon or dump the ctisvr process log to see if we can get more infornation?

Beginner

Invalid Enterprise CTI message header message in event log on Pe

Hi Omar,

This is not a new install. Please find the emsmon logs


C:\>emsmon ipcc0 pg1a jgw1

Events from January 28, 2014:
13:30:22 jgw1     Trace: EMSServer connection established in node name: ipcc0\PG
1A process: jgw1 for user cctnorth.
13:30:22 jgw1     Trace: You are being disconnected because your system is runni
ng a heavy call load and this connection may impact the performance of your syst
em. It is recommended that you do not reconnect your EMSMON sessions until your
system returns to a normal call load.
13:30:22 Trace: ProcessRecord: Record size inconsistency.

C:\>

CTISVR logs :

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:34:922 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument

01:32:34:922 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...

01:32:35:125 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument

01:32:35:125 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...

01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:36:531 cg1A-ctisvr Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at 172.24.223.250

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ... 01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:843 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:34:922 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:34:922 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:125 cg1A-ctisvr Trace: CTIApplication::ProcessSetAgentState - Agent not found for request by AgentID or instrument
01:32:35:125 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 28 (CTI_CSTA_MESSAGE) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:35:828 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:36:531 cg1A-ctisvr Invalid Enterprise CTI message header (Length:0x1018100, Type:0xd0001) received from client "" at 172.24.223.250
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:328 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...
01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

Beginner

Hi

Hi

Did anyone get any resolution on this error

01:32:37:343 cg1A-ctisvr Trace: MDSIO::ProcessOPCMessage: received msgtype 21 (CTI_GET_GROUP_STATS_RESP) ...

Regards,

DJ

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