You have to setup a translation route in a way that you can transfer a call from Dialer Peripheral to IVR peripherals.
The label will be sent to Dialer routing client and will come as DNIS on IVR peripheral.
I have not done this any where, i have only done this with CVP, but i don't think its not possible.
if i have to do it, i would do it like below:
Lets Say you have two IVRs (IVR1 and IVR2)
1) create two separate network trunk and trunk group for two IVR peripherals.
i.e NTG.IVR1 and NTG.IVR2
2)create two separate service in service explorer for two different IVR Peripherals.
3) create two separate Translation Route under Translation route explorer as below:
Translation routes are configured for PG and not for peripherals, so select the destination PG where your call is supposed to be translation routed. in your case it should be PG which has IVR peripherals in it.
Translation Route Name : Anything (i.e. IVR1.TR)
Type: DNIS
Route Name: Anything (IVR1.RT1)
Service Name: Select Service you configured in above step
DNIS: some DNIS (this number should be DNIS when call hits on destination peripheral and lot of time its same as label you configure in upcoming steps, and should be different for each translation route)
lets say you configure 1000 for TR1.IVR1 and 2000 for TR2.IVR2
Network trunk group: Select the network trunk group you configured in step 1.
label routing client: Dialer RC
label: a label through which you can reach IVR peripheral (almost all time its same as DNIS you configured in above section)
1000 for TR1.IVR1 and 2000 for TR2.IVR2
label type: normal
create two TRs as per the above step, please use the service and NTG respectively.
ICM is setup for TRs, now lets concentrate on dialer part.
Dialer is going to receive a label 1000(when TR1.IVR1 is going to get executed ) and 2000 (when TR2.IVR2 is going to get executed).
Dialer is going to prepare a SIP refer from label and send that to voice gateway.
Voice gateway will have dial-peer for destination pattern 1000 and 2000 and send it to CUCM which IVRs are connected to.
on IVR1:
create a trigger with Device Name 1000 and Directory Number 1000.
associate call control group and associate it with translation routed application.
on IVR2:
create a trigger with Device Name 2000 and Directory Number 2000.
associate call control group and associate it with translation routed application.
The above step will also automatically create two CTI Route Points on CUCM 1000 and 2000 and associate it with application user of respective IVRs.
Thats it, you should have now successful translation route setup correctly for both IVRs.
in order to load balance, you can use two translation route as i said earlier.
And dont forget to rate all useful posts.
