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Yangjp715
Explorer

IP Phone Agent does not show up on Cisco 9951

Hi all,

 

There is a strange issue that IP Phone Agent does not show up on Cisco 9951, it worked before. Confirmed with other agent IPPA is working on Cisco 9971. Actually, IPPA is subscribed on the phone and associated with service url button, however, it is not showing up on the phone screen. Restarted BIPPA service with no luck.

 

Thanks in advance.

4 REPLIES 4
Yangjp715
Explorer

Any help would be appreciated!

I might be misunderstanding, but that phone model isn't listed on the compatibility matrix for use with Finesse IP Phone Agent? So even if it does work, it wouldn't be supported by Cisco if you have an issue?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_2.html#SIP_Phones

I think they are using CAD based IPPA. Notice the mention of BIPPA which was a CAD service for Browser based CAD and IPPA. In which case, back on 10.6(1) then 9951 is supported with IPPA.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat10_6_1_su3.html#SIP_Phones

The issue is caused by Extension Mobility and fixed already. Thank you guys.

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