I am working towards determine the week number of month and make appropriate routing changes only for that specific week. I have tried using the trunc(), getdate() and weekday(). But i fail to get the week number of a month, but I believe I have managed to the week number of a year.
The example I have considered is: On Tuesday and Thursdays in second week of every month the calls to be routed to a different skillgroup.
Please let me know if anyone has any suggestion for this.
CM 4.1, CRS 3.5, ICM 7.1
I am not aware of any function of that kind in ICM, however, since CRS supports custom Java classes, I would definitely go that way.
For instance, I would do this:
Alas, I know CRS 3.x is not that flexible regarding custom Java classes, but I am sure there is a way.
Great stuff!! Your link gave me another hint of the possible solution, I was working on ICM but not sure why i did not consider CRS for this requirement , The CRS has a builtin function, I have used this builtin Methods which provided me what i expected.
The debug on the script resulted the week of the month for today which is "4".
Please let me know your view.