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Hi,I had a problem reported by one of the agents, while they login to the CTIOS Agent Desktop 7.1, the error "10115 'CreateNewClientInstance Failed - Login Failed'" appear and does not allow to login.Solution: Deleting and recreating the Device targe...
Hello,I am working towards determine the week number of month and make appropriate routing changes only for that specific week. I have tried using the trunc(), getdate() and weekday(). But i fail to get the week number of a month, but I believe I hav...
Hi Team,I am searching for the calculation involved in Answered, RONA, handled and between them. However I failed to find the information which convinces me! Can any one please suggest.Thanks in advance.
Hi,The Call Manager Event logs if silled with the error mentioning the B-channel is down for MGCP gateway, the vendor confirmed that they are not able to find any alarms, I checked the port speed, that seems to be fine, should I run Q931 trace or how...
Hi,If two the skill groups are in individual ICM scripts and and an agent is part of the either skill groups. The how to priortize the call of ICM script B.Ideally i would like know whether defining the priority(1-10) on the skill group hold good if ...
Hi,
The way I do it - Using bulk edit export identify the last Person ID before Import. Any ID that gets created post my import would be ID's of my import.
Thanks,
Hi Ritesh,
Response below:
1. It is good practice to have the column names mapped to the column appropriately in excel before importing. This will ensure that all the columns are mapped correctly. Also while importing u can select which columns are b...
Agree with Java, Just to add to the second question. A CSS can have muliple Partitions but vice-versa is not possible.A CSS is defined to restrict the Partitions that the CSS can reach.Thanks,
