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IPCC Express Call Recording

scruickshanks
Level 1
Level 1

‎01-10-2005 07:14 AM - edited ‎03-13-2019 10:38 PM

Any info or recommendations on available products would be greatly appreciated.

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6 Replies 6

adignan
Level 8
Level 8

‎01-10-2005 11:55 AM

Witness Systems:

http://www.witness.com/content/

ContactStoreIP

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adignan
Level 8
Level 8
In response to adignan

‎01-10-2005 11:56 AM

Assuming you already understood IPCCx w/ Cisco Agent Desktop can alread do recording/monitoring.

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scruickshanks
Level 1
Level 1
In response to adignan

‎01-11-2005 03:21 AM

Is this facility available for the Express version or is it just for the Enterprise

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lucotc
Level 1
Level 1
In response to scruickshanks

‎01-12-2005 01:00 PM

It works with IPCC Express.

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tsuttle
Level 1
Level 1
In response to lucotc

‎01-27-2005 03:35 PM

Have you implemented the call recording with IPCC-E. We had a consoultant tell us that it requires a second IPCC-E server dedicated to recording, yet I haven't found that documented anywhere.

Tim

0 Helpful

leif_alire
Level 1
Level 1

‎01-12-2005 02:27 PM

At our company we use Freedom Dictaphone to do our call recording.Very easy to use, the software though was difficult to install. But once working is easy to maintain.

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