07-18-2005 07:10 PM - edited 03-13-2019 11:02 PM
I am looking for a way to determine the age of the current contact during script execution. Something like a step that would return the current age of the current contact in seconds, so this could be stored in a variable and compared to a trigger value in an If / Then. This could be used to trigger overflow to a backup CSQ (If the contact is older than 90 seconds, then route the call to the backup queue). Normally I use a loop and simply count the number of times I pass through the loop, but for a specific application it would be preferable to use the contact age instead. Any suggestions greatly appreciated.
Thanks,
Chris
Solved! Go to Solution.
07-18-2005 07:34 PM
Check out:
Get Reporting Statistic (General Section)
Report Object: CSQ ICD
Field: Current Wait Duration
Position in Queue
Expected Wait Time
Logged In Resources
Row Identifier: Should be your CSQ Identifier String or String variable
Statistic Variable: Variable you wish to populate in your script.
As you'll see, there's lots of choices. I think Current Wait Duration might be what you want.
07-18-2005 07:34 PM
Check out:
Get Reporting Statistic (General Section)
Report Object: CSQ ICD
Field: Current Wait Duration
Position in Queue
Expected Wait Time
Logged In Resources
Row Identifier: Should be your CSQ Identifier String or String variable
Statistic Variable: Variable you wish to populate in your script.
As you'll see, there's lots of choices. I think Current Wait Duration might be what you want.
07-18-2005 08:06 PM
Thanks!
I overlooked that step completely, not thinking that I would find contact specific inforamtion there.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide