IPCC Express Work State

[k.ms]

Hi ,

We have IPCC express 3.5(2)SR1 integrated with CCM4.1(3). Work state is disabled at CSQ as well as at Resource configuration. Work State icon is disabled on the CAD desktop

Problem - Some times when the agent completes the call, the CAD state goes to “Work state” instead of “Ready” state. This is highly intermittent . This is happening for few agents & we tried reinstalling the CAD on the agent workstation but the result was the same.

Let me know if any one has faced a similar problem.

Regds

Kiran

[DebbyGalle]

I am having the same issue. The only thing that I have noticed is that this is only happening with newly installed service pk2. I was wondering if this may be an issue with the fastcalllocal.ini file? If you come up with some answer please let me know.