Contact Center

We'll be upgrading IPCC Express from 3.1.13 to 4.0 soon, and are planning to also upgrade CAD about 100 desktops from 4.5.X to 6.0. We'd like to be able to push this out to the desktops automatically, rather than do it manually.We're planning to do ...

Does anyone have any custom reports that provide agent summary of inbound and outbound calls, that you would be willing to share?Thanks in advance,Doug

Dear Allwe have two Call Centers one in City A and other is in City B . now Manager in City A wants to see all CTIOS agents in his call center and he also wants to see All Agents of City B . Both cities are using different Call Manager PGs . as City ...

How is the Market (Jobs) for "Cisco IP Communications Express Specialist"

When I try to install VXML Server, I get the following message "Windows error 3 occured while loading the Java VM". CVP install is fine. I do have MSJVM installed as well as JRE stuff. Any ideas? Thanks.

I have a customer who has a requirement to record more than 16 simultaneous recording sessions (which a per server RASCAL limitation). Now according to documentation it says only one RASCAL supported per contact center.What does it mean? Does it mean...

Hi !I want to check in my script the public holidays ... and the easter day.I found the code on internet to calculate it but it use the remainder of a division -> % in java.-> int a = year % 19;When I tried to use % in the set step, it refused it ....

I have a requirement where the call center wants to have a visual alarm, actually a red flashing light connected to a PBX station port (FXS) when the caller is declaring a site down emergency.Looking for ideas on how to light the light for 30 seconds...

Do you where I can find a libray of script of my IPCX ? Those provided with IPCX are very limited...Thks

Folks, How difficult is the upgrade to 4.x from 3.x when CRS is installed on a seprate box and we are running callmanager 4.1. We are using it in a small call center. Would i loose any data if i upgraded to 4.x?Thanks,

Hi,This is what i would want to do with ipcc express:1.There is no agents available->Redirect the call to another CTI Route Point.(this Route Point would not be a trigger in CRA).2. When an agent becomes available-> Bring the call back to the app...

Hello,Can anytone tell me what kind of support options are available for IPCC Express and Enterprise? Is it anything like CallManager or Unity where I can call TAC and get help or is there some high-level special tech support for these products? Is...

For a CVP 3.0 system, if the customer doesn't know the Tomcat password, is there some way to retrieve it, or to change it? And if it is changed will that have an impact on the system? Thanks,Rick