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IPCC Prompts disappeared

caflippo76_2
Level 1
Level 1

Unified CCX Premium 5.0(2).

Recently added a new Script with new prompts.  Working fine till I rebooted server.  The Prompts for the script Disappeared.

So when a call goes into script you get canned voice "are you there, are you there?".  The Prompts for all the other scripts are still working fine...just the ones I added 3 weeks ago.

I can't locate the prompts in   C:\Program Files\wfavvid\Prinots\user\en_US   This is the location of all the other prompts.

My Question:  Is thier another location that the prompts are stored in?   And, what causes this to happen and what to do to prevent it from happening again?

Thanks!

Derek

3 Replies 3

davidkcampbell
Level 1
Level 1

Derek,

Did you copy the prompts to the directory or did you use the prompt upload? You should always use the upload method instead of a direct copy to the file path. I have had an issue with prompts disappearing if I copied them directly.

Thanks for Reply.

The were recorded into system via the Prompt Recording Script.

Hi Derek,

The same response applies. Is your prompt recording step using the Write prompt or Upload prompt step? If it was the Write step only, then the same issue will appy. I have a sample script with the upload step if you are interested.