IPCC Prompts disappeared

[caflippo76_2]

Unified CCX Premium 5.0(2).

Recently added a new Script with new prompts.  Working fine till I rebooted server.  The Prompts for the script Disappeared.

So when a call goes into script you get canned voice "are you there, are you there?".  The Prompts for all the other scripts are still working fine...just the ones I added 3 weeks ago.

I can't locate the prompts in   C:\Program Files\wfavvid\Prinots\user\en_US   This is the location of all the other prompts.

My Question:  Is thier another location that the prompts are stored in?   And, what causes this to happen and what to do to prevent it from happening again?

Thanks!

Derek

[davidkcampbell]

Derek,

Did you copy the prompts to the directory or did you use the prompt upload? You should always use the upload method instead of a direct copy to the file path. I have had an issue with prompts disappearing if I copied them directly.

[caflippo76_2]

Thanks for Reply.

The were recorded into system via the Prompt Recording Script.

[davidkcampbell]

Hi Derek,

The same response applies. Is your prompt recording step using the Write prompt or Upload prompt step? If it was the Write step only, then the same issue will appy. I have a sample script with the upload step if you are interested.