05-31-2012 07:48 AM - edited 03-14-2019 09:58 AM
Hi!
I wonder if someone has sources of
old IPCC calculator? I mean this one:
Cisco has just shut it down - all URLs are dead (
I have no idea how to recalculate IVR ports for my UCCX 5
Thanks!
05-31-2012 07:50 AM
05-31-2012 07:52 AM
More specifically, use the free calculators (link across the top of the page).
http://www.erlang.com/calculator/
05-31-2012 08:44 AM
Well, it calculates number of agents and lines, but what about IVR ports?
05-31-2012 03:49 PM
I wonder if someone has sources of
old IPCC calculator? I mean this one:
Cisco has just shut it down - all URLs are dead (
Unfortunately, that's exactly what happened. I have no idea why Cisco decided to shutdown a perfectly combined good Erlang B and C calculator, but they did. It was there for years, heavily used, and was always a fast way to get a picture of the CC requirements. It was OK before Christmas and then gone in late January.
Now you can get to the same point with a little more work.
1. Erlang C to get ASA and % queued
2. Erlang B on total BHCA for IVR treatment to get number of treatment ports
3. Erlang B on % BHCA queued to get number of queue ports
Cisco also have a UC Sizing Tool that is designed for CVP you can download and use (partner access required). There is another post today from me on this tool. Although designed for CVP it is perfectly applicable to IP IVR.
Regards,
Geoff
06-01-2012 01:58 AM
I have no idea why Cisco decided to shutdown a perfectly combined good Erlang B and C calculator
Actually that's what they like to do lately -- giving up good working things, like Anomaly Guard or IOS SLB
Anyway, thanks!
06-01-2012 09:12 AM
Sorry to read this string. They were good calculators and the CUCST doesn't provide the same information, e.g., how many ports are used for call treatment and how many for queuing.
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