Solved: Re: IPCCX Cluster

araffill · ‎10-21-2008

We have 2 IPCCX 5.0 servers in a cluster.

I like to know if we will be able to make changes to the config (such as adding/deleting an agent) when the primary ipccx server goes down.

Does the IPCCX Cluster work the same way as 4.x and 5.x CCM Cluster?

Many Thanks,

mikram · ‎10-21-2008

Hi

Yes, you can make changes while the second server is up and running. I hope you are using SQL 2K with sp4.

cheers

Ikram

tim.giles · ‎10-21-2008

Hi,

Yes UCCX 5.0 supports HA (high availability) therefore you can do this.

Is SQL co-resident or on an expansion server (on a different box than both the UCCX servers)?

mikram · ‎10-21-2008

Hi

Yes, you can make changes while the second server is up and running. I hope you are using SQL 2K with sp4.

cheers

Ikram

araffill · ‎10-21-2008

Hi Ikram,

Tx a lot for the info.

Cheers

tim.giles · ‎10-21-2008

Hi,

Yes UCCX 5.0 supports HA (high availability) therefore you can do this.

Is SQL co-resident or on an expansion server (on a different box than both the UCCX servers)?

araffill · ‎10-21-2008

Hi Tim,

Tx a lot for the reply.

The SQL server is co-resident.

Tx again.