12-18-2011 01:08 PM - edited 03-14-2019 09:04 AM
In my lab I have IP IVR 8.0, fully patched running on ESXi 5. What I've noticed is that when I upload a new script it shows to upload correctly, but when I call in it plays the old script. If I use the script editor and open the script from the repository, the script that opens up is the new one. When I set reactive script and make the call the old script pops up when the call arrives. I'm stumped... I'm looking to see what kind of logs I should be looking at in order to troubleshoot this or if anyone has seen something similar would love to hear about it.
Thanks,
david
Solved! Go to Solution.
12-20-2011 03:03 PM
Try refreshing the application the script runs under, and then the script. I'm not sure if the app recompiles the script, but I've had this issue since we rolled out 7.x, and I've just made this part of my standard deployment for script updates due to it.
12-20-2011 12:52 PM
You see this on HA systems if you connect the editor to the Standby server. You can save and refresh via appadmin but the Active Engine just won't go and get the new copy from the repositry.
I have never seen it on a single server system. Have a look at the Engine/MIVR logs.
Graham
12-20-2011 01:06 PM
I'm guessing you've already done this but did not mention it in your post - refresh the Application...
12-20-2011 02:59 PM
Yeah refreshing the script does nothing, I can even delete it and it will still play when I call the DN. I'll look through the Engine/MIVR logs, this is really stomping me.
david
12-20-2011 03:03 PM
Try refreshing the application the script runs under, and then the script. I'm not sure if the app recompiles the script, but I've had this issue since we rolled out 7.x, and I've just made this part of my standard deployment for script updates due to it.
12-20-2011 04:31 PM
12-20-2011 05:34 PM
Glad to hear!
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