03-09-2011 04:39 AM - edited 03-14-2019 07:32 AM
Hi there!
Anyone else have this problem for ONE Button Login?
We have a 8.02 the latest patch and i have tested this towards both servers in out HA setup
The normal Agent login works: http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
But when i tested the one button login: http://x.x.x.x:8080/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
in a browser towards server 1 get this outpot:
<?xml version="1.0" encoding="ISO-8859-1" ?>
in a browser towards server 2 get this outpot:
<?xml version="1.0" encoding="ISO-8859-1" ?>
03-09-2011 08:38 AM
Hi Mikael,
With the one-button login URL, three parameters are specified. ID, Ext, and Pwd.
This doc is a bit outdated, but is still helpful. Are these the steps you are following to configure this?
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml#proc
Thanks,
Brendan
03-11-2011 03:45 AM
Thanks for your answer!
Unfortunately i checked the config and it seems to be right. The strange things is that "as seen in the error(s) that i posted" is that a normal
initial login works but not the One button login. You see the error in the Browser as i posted. Any idea what cause the below error when i put the:
http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp in my browser
xml version="1.0" encoding="ISO-8859-1" ?>
03-11-2011 07:43 AM
Hello Mikael,
This error is perfectly normal. Please check the image attached.
As Brendan said, this IPAgentLogin.jsp is waiting for the ID, Ext & Pwd. As you are not passing these parameters throught the browser, it returns an error.
You need to add the service to CUCM and include the 3 parameters, as described in the link provided by Brendan.
HTH
Pablo
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