07-19-2012 07:36 AM - edited 03-14-2019 10:14 AM
Good morning,
This is my first CCX CSQ deployement, so pardon my ignorance of the system... After enabling my first CSQ yesterday afternoon, I made myself a supervisor so I could monitor the queue and agent states. I'm exclusively using the IP Phone Agent on the phones and when I open the Supervisor Desktop and select the appropriate team, I can monitor the queue stats (Agents Ready, Total calls, etc), but the Agent views are all empty despite the CSQ showing agents logged in. Could I be missing something? Any help is appreciated.
Thank you
Luke Whittall
Solved! Go to Solution.
07-19-2012 07:41 AM
Hi,
Please check the UCCX system parameters page and the Supervisor access parameter, enable the access (by default its disabled).
And also refer the below link for troubleshooting this issue.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml
Hope it helps.
Anand
Pls rate helpful posts !!
07-19-2012 07:41 AM
Hi,
Please check the UCCX system parameters page and the Supervisor access parameter, enable the access (by default its disabled).
And also refer the below link for troubleshooting this issue.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml
Hope it helps.
Anand
Pls rate helpful posts !!
07-25-2012 09:16 AM
I didn't know about that parameter, thanks for that! Turns out, however, that once the agents logged out and then back in they're showing up normally now.
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